Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ASTRID MAIRENA - WILLIAMS

Edmonton

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

CLIENT SERVICE SPECIALIST

Gravity Pope
12.2023 - Current
  • Manage online chat, emails and phone calls quickly and effectively throughout the day
  • Work with fulfillment team and other locations to ensure clients needs are met
  • Data entry using Excel and Smartsheets
  • Provide exceptional customer service & product knowledge of over 50+ brands
  • Working in a fast paced environment with the ability to multitask
  • Provide strong telephone and keyboard skills

ASSISTANT OPERATIONS MANAGER

Garage
11.2021 - 12.2023
  • Manage a team of up to fifteen sales associates to maximize company sales targets and maintain compliance with company policies and procedures
  • Maintain communication pathways between colleagues and management through radio communications to sustain optimal operational requirements
  • Perform administrative and financial responsibilities to provide support to other management
  • Identifying and resolving any financial discrepancies brought to the attention of management
  • Mitigate and resolve conflicts that occur with customers or between employees and take appropriate action according to company procedures to ensure safety and satisfaction of all involved parties
  • Prioritize and delegate responsibilities during high traffic promotions and holidays for effective operation of the Company

TRAINING MANAGER

West 49
06.2021 - 10.2021
  • Assign tasks to employees and assess priorities during business hours to meet operational requirements
  • Train newly hired employees to maintain compliance with company procedures and policies
  • Audit float balances and determine the cause of any discrepancies
  • Provide quick and efficient service to customers resolving any complaints or concerns brought to the attention of management
  • Assist with scheduling and other administrative functions for effective operation of the company
  • Addressing employee concerns and presenting them to management
  • Assess employees’ skills, performance and productivity to identify areas of improvement

Sales Associate

The GAP
08.2019 - 06.2021

Server/Barista

Camrose Coffee
09.2018 - 07.2019

Bartender

The Bailey Theatre
06.2018 - 07.2019

Assistant Manager

Space Clothing
01.2015 - 07.2019

Education

Diploma - Esthetics

Mc College
Edmonton, AB
10-2026

HIGHSCHOOL DIPLOMA -

Daysland School
Daysland, Alberta
06.2023

Skills

  • Strong Attention to Detail
  • Extensive Client Service Experience
  • Efficient Prioritization Skills
  • Efficient Problem-Solving Abilities
  • Administrative Support
  • Time management
  • Team collaboration
  • Conflict resolution
  • Telephone skills
  • Product knowledge

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

CLIENT SERVICE SPECIALIST

Gravity Pope
12.2023 - Current

ASSISTANT OPERATIONS MANAGER

Garage
11.2021 - 12.2023

TRAINING MANAGER

West 49
06.2021 - 10.2021

Sales Associate

The GAP
08.2019 - 06.2021

Server/Barista

Camrose Coffee
09.2018 - 07.2019

Bartender

The Bailey Theatre
06.2018 - 07.2019

Assistant Manager

Space Clothing
01.2015 - 07.2019

Diploma - Esthetics

Mc College

HIGHSCHOOL DIPLOMA -

Daysland School

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