Astrid Hanser
Grunthal
Summary
Talented and professional with expertise in administration, problem-solving, and quick thinking. Experienced in effectively managing chaotic situations and multitasking efficiently. Highly skilled in organizing tasks and devising innovative solutions to address complex problems.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Direct Support Caregiver
Envision
Steinbach, MB
10.2024 - Current
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Reduced stress for family members by offering compassionate assistance with daily living activities.
- Collaborated closely with fellow caregivers in order maintain consistency among the shifts ensuring optimal support.
- Promoted mental health by engaging clients in stimulating conversations and activities.
- Maintained accurate records of clients'' progress, reporting any changes or concerns to appropriate parties promptly.
- Collaborated with healthcare professionals to develop customized care plans addressing each client''s unique needs.
- Assisted with medication administration, ensuring proper dosages and adherence to physicians'' instructions.
- Supported clients during medical appointments, advocating for their needs and preferences with healthcare providers.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter..
- Transported clients with a hoyer to and from bed
- Changed briefs of clients while bedridden
Dietary Aide
Menno Home
Grunthal, MB
04.2024 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Handi Van Driver
Envision
Steinbach, MB
09.2023 - 04.2024
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
school bus driver
Hanover school division
Grunthal, MB
01.2012 - 09.2023
- Operate the school bus in a safely manner, dealing with students and their parents, and working on a time schedule.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Cashier
PetSmart
Edmonton
01.2003 - 01.2006
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Medical Secretary
Meld en Zorg Centrale
Hengelo (the Netherlands)
01.1992 - 01.2004
- Entering medical reports in the computer, prepping everything for payroll, filing all the reports from home care nurses into the computer, arranging after care for patients, and handling home care requests from clients by phone and in person.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
Education
Bachelor of Arts -
Van Rhijn College
Almelo (the Netherlands)06.1992
Skills
- Time Management
- Problem-Solving
- Customer Service
- Experience with developmental disorders
- Patient Communication
- Team Collaboration
- Verbal Communication
- Detail Oriented
- Relationship Building
- Compassionate caregiving
- Professional boundaries
- Personal hygiene assistance
Certification
Driving Licence, 01/01/05, Present, Class 2 drivers license
Additional Information
Safe driver, safety before speed, Good at working with computers and handling transactions, Good work ethic, Comfortable around people in all states of mind, Good at following orders
Skillsandexperiences
- Able to communicate with people in a respectful manner
- Able to take control of situations before they escalate
- Able to work fast and efficient in person, by computer and by phone
- Good at keeping a pleasant work ethic around me
Languages
Dutch
Native or Bilingual
German
Professional Working
English
Native or Bilingual
Timeline
Direct Support Caregiver
Envision
10.2024 - Current
Dietary Aide
Menno Home
04.2024 - Current
Handi Van Driver
Envision
09.2023 - 04.2024
school bus driver
Hanover school division
01.2012 - 09.2023
Cashier
PetSmart
01.2003 - 01.2006
Medical Secretary
Meld en Zorg Centrale
01.1992 - 01.2004
Bachelor of Arts -
Van Rhijn College