Astrid Francoeur
Laguna Beach
Summary
Dedicated administrative professional focused on enhancing patient services through strong organizational skills and effective communication. Proven ability to streamline processes and facilitate seamless care coordination, ultimately leading to improved patient experiences and outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Financial Services Representative
Jerold Phelps Community Hospital
Garberville
10.2025 - Current
- Facilitated insurance verification, clarifying coverage details to enhance patient onboarding.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Registered patients efficiently, ensuring accurate data entry and compliance with policies.
- Communicated effectively with patients regarding registration forms and required documentation.
- Maintained electronic health records, safeguarding data integrity and confidentiality for patient trust.
- Assisted patients with questions regarding their accounts or billing issues.
- Processed payments received from patients, reconciling receipts with daily deposits.
- Resolved denials of claims or incorrect reimbursement amounts by coordinating with insurance companies.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
Trauma Rehab Unit Coordinator
Harborview Medical Center
Seattle
10.2023 - 04.2024
- Coordinated patient admissions, transfers, and discharges with medical staff.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Facilitated effective communication between patients and healthcare providers to ensure clarity and understanding.
- Assisted in preparing medical reports and documentation to maintain accurate patient records.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Provided administrative support to nursing staff, enhancing workflow and patient care.
- Monitored inventory of medical supplies and ordered replacements.
- Answered incoming calls and routed them to the appropriate departments or staff members.
Patient Access Representative
Kaiser Permanente
Seattle
01.2022 - 07.2023
- Scheduled appointments and coordinated patient visit logistics for all KP Primary Care Clinics of WA, enhancing patient access and clinic efficiency.
- Verified insurance eligibility and benefits for patients.
- Conducted thorough insurance verification for patient eligibility and coverage details, ensuring patients received accurate information for their care.
- Registered patient information into electronic health record system.
- Provided clear instructions on how to complete necessary paperwork prior to procedures taking place.
- Managed high call volumes while maintaining quality service standards, contributing to patient satisfaction and operational effectiveness.
Patient Care Coordinator
TKC Turning Point
Laguna Beach
01.2010 - 01.2022
- Developed and updated patient care plans in collaboration with clinical staff.
- Monitored patient progress and updated care plans accordingly.
- Facilitated referrals to specialists and community resources, improving patient access to necessary care.
- Coordinated patient scheduling and appointment reminders, enhancing patient attendance for counseling sessions.
- Processed patient intake information and updated medical records, ensuring comprehensive data for treatment readiness.
- Coordinated with insurance companies to confirm patient coverage and process claims.
Patient Services Specialist II
UW Medical Center
Seattle
12.2001 - 05.2005
- Scheduled surgeries by coordinating with medical staff and patients.
- Managed patient records using electronic health record systems efficiently.
- Communicated effectively with patients regarding pre-operative instructions.
- Collaborated with surgical teams to optimize scheduling processes.
- Maintained accurate appointment calendars for multiple surgeons to facilitate seamless scheduling.
- Resolved scheduling conflicts promptly, minimizing disruptions to patient care.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Obtained all required documents prior to scheduled procedures to ensure compliance and readiness.
- Scheduled follow-up appointments as designated by physician.
Admitting Registrar
Samaritan Hospital
Moses Lake
06.1999 - 11.2000
- Greeted and admitted patients and visitors for in-patient and out-patient surgeries and procedures, clearly communicating policies and directing to appropriate clinical or waiting areas to enhance patient experience.
- Completed pre-registration activities such as obtaining authorizations, scheduling appointments, and verifying insurance benefits.
- Communicated thoroughly with internal teams such as cardiology, MRI, CT, laboratory and radiology, creating seamless and low-stress patient experience and efficient hospital operations.
- Reviewed physician orders for accuracy and completeness, ensuring timely care delivery and compliance with clinical standards.
- Processed financial transactions for patient accounts, efficiently handling copayments and deposits to maintain accurate billing.
- Ensured compliance with HIPAA regulations governing the release of confidential patient information.
Education
High School Diploma -
Ephrata Senior High School
Ephrata, WA05-2000
Some College (No Degree) - Health Administration
CBD College
Los Angeles, CA05-2026
Skills
- Patient access
- Insurance verification
- Billing support
- HIPAA compliance
- Patient account management
- EHR management
- Financial terminology comprehension
- High-volume multitasking
- Windows-based software proficiency
- Problem-solving
- Time management
- Interdepartmental communication
- Customer service orientation
- Interpersonal communication
- Communication skills
- Stays calm under pressure
References
Available upon request.
Key Qualifications
- Patient Access & Registration
- Insurance Verification & Authorization
- Patient Financial Services & Billing Support
- HIPAA Compliance & Confidentiality
- Front Desk & Unit Coordination
- Electronic Health Records (EHR/EMR)
- Multitasking in High-Volume Settings
- Interdepartmental Communication
- Knowledge of Windows-based office software, computers, and operating systems
- Basic Knowledge of medical terminology
- Strong written and phone/verbal communication skills
- Strong time management and organizational skills
- Ability to solve problems and manage multiple priorities
- Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
- Adjust communications to fit the needs and level of understanding of the receiver
- Exercise calmness in stressful situations
Certification
- Certified Health and Wellness Life Coach
Timeline
Patient Financial Services Representative
Jerold Phelps Community Hospital
10.2025 - Current
Trauma Rehab Unit Coordinator
Harborview Medical Center
10.2023 - 04.2024
Patient Access Representative
Kaiser Permanente
01.2022 - 07.2023
Patient Care Coordinator
TKC Turning Point
01.2010 - 01.2022
Patient Services Specialist II
UW Medical Center
12.2001 - 05.2005
Admitting Registrar
Samaritan Hospital
06.1999 - 11.2000
High School Diploma -
Ephrata Senior High School
Some College (No Degree) - Health Administration
CBD College