Hardworking and enthusiastic city employee trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Organized and dedicated with proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and able to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Detail-oriented and methodically executes ideas and solutions to problems. Excellent decision-making, leadership, and communication skills. Carries a clean, valid, G License.
• Ran the day-to-day operations of the Specialty Clinic department with minimal assistance and supervision
• Organized and scheduled medical appointments for 18 locum physicians.
• Supported physician and patient needs and demands
• Created, maintained, and organized a filing system so that documents can easily be accessed when needed
• Organized physician calendars
• Processed mail and faxes as needed
• Arranged referrals, additional appointments and all other documentation needed for patient care
• Implemented change to procedures to increase productivity
• Transferred products of all sizes using forklifts and other equipment, consistently meeting challenging performance goals.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Simplified shipping and receiving processes, which boosted productivity.
• Consistently lifted materials weighing as much as 80 pounds. Checked packages and merchandise for damage and quickly notified vendors to request replacements.
• Identified inadequate materials and faulty equipment and brought to supervisors' attention.
• Coached new employees on administrative procedures, company policies and performance standards
• Kept warehouse clean and organized to maximize team efficiency and productivity.
• Followed all shipping and receiving procedures for goods and materials as directed by Canada Post.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and responsiveness of customer service department.
• Interacted with vendors, contractors, and professional services personnel to receive
• Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations
• Prepared work orders outlining all specifications for new lenses and frames
• Completed specialized test, including field of vision, OCTs and pachymetry evaluations
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
• Completed facial measurements such as temple length, bridge size and vertex distance
• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat
• Educated clients about how to adapt to, wear and care for eyeglasses Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions
• Adjusted and repaired new and previously purchased frames to satisfy customer demands
• Evaluated completed lenses to check compliance with customer specifications and accuracy against orders
• Applied sales and service expertise to promote contacts, glasses, sunglasses, and accessories to office customers
• Monitored social media and online sources for industry trends Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Assessed each location's individual and team performances, analyzing trends to determine best methods to improve sales.
• Delivered revenue by making strategic purchases and numerous sales to exceed sales goals.
• Spearhead routine operations and special program initiatives for regional group.
• Improved branding initiatives by implementing effective marketing campaigns to maximize engagement and brand awareness.
• Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
• Improved customer experience by creating custom shopping events across multiple locations.
• Targeted prospects in other remote areas through careful research of3 Accomplishments competitor products, services, and trends. Held weekly meetings with sales team to identify techniques to overcome selling obstacles.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Attracted new clientele and developed customer relationships by hosting product-focused events.
• Supervised staff to optimize brand expansion initiatives and productivity.
• Earned top place in region, achieving highest sales, and earning multiple awards and trips.
• Oversaw all administrative and record keeping functions. Managed and led 3 district managers and 16 sales staff in multiple locations.
• Managed and motivated sales team to increase revenue.
Attention to Detail
Organization
Critical Thinking
Public Speaking
Problem Solving
Detail Oriented
Leadership
Mentorship
Teamwork
Decision Making
Adaptable
Conflict Management
Creativity
Resourceful