Astri Mendez
King City
Summary
Highly effective and dedicated medical receptionist with 11 years of experience. Empathetic and courteous in all patient interactions. Skilled in patient records management and account management with accuracy and professionalism.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
Mee Memorial Clinic
King City
04.2014 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Informed patients of financial responsibilities prior to rendering services.
- Professionally communicate with physicians and nursing staff
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Receptions/Medical Assistant
Dr.Tongson’s Office
King City
01.2013 - 09.2013
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Incorporated outside records into charts.
Teacher's Assistant
King City Union High School
King City
05.2009 - 06.2009
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Graded assignments and tests and documented results into filing systems.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Distributed textbooks, workbooks, papers and pencils to students.
Education
Certified - Medical Assistant
Center For Employment Training
Soledad, CAHigh School Diploma -
King City High School
King City, CASkills
- HIPAA Guidelines
- Customer Service
- Appointment Scheduling
- Patient Callbacks
- Telephone Etiquette
- Data Entry
- Patient Eligibility Requirements
- Insurance Authorizations
- Medical Records
- Front Desk Operations
- Payment Plan Options
- Bilingual
- Referral Coordinator
Timeline
Medical Receptionist
Mee Memorial Clinic
04.2014 - Current
Receptions/Medical Assistant
Dr.Tongson’s Office
01.2013 - 09.2013
Teacher's Assistant
King City Union High School
05.2009 - 06.2009
Certified - Medical Assistant
Center For Employment Training
High School Diploma -
King City High School