Astitwa Paudel
Toronto
Summary
A highly personable and professional leader committed to fostering an environment that inspires growth, development, and daily improvement. With expertise spanning Security, Emergency Management, Occupational Health and Safety, and Hospitality, I have developed a reputation as an influential leader who prioritizes teamwork and clear communication to drive operational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Supervisor
Paragon Security
06.2024 - 01.2025
- Oversaw a team of 7 security personnel stationed at Eaton Centre South Gate and held accountability for the team's overall performance and evaluations.
- Played a key role in the hiring process, including conducting interviews and selecting suitable candidates.
- Ensured up-to-date adherence to Ontario security rules and regulations and conducted regular compliance checks to confirm the team followed standards.
- Supervised on the floor during high-traffic periods, such as festivals and events, to ensure smooth operations.
- Effectively handled intoxicated individuals and demonstrated swift de-escalation techniques to maintain safety.
- Coordinated with Toronto Police Services for major events at retail malls like Eaton Centre and Yorkdale to ensure heightened security measures.
- Managed security operations for 17 properties in downtown Toronto, including responsibilities such as patrolling, fire alarms, CCTV monitoring, and first response services.
- Conducted fire and safety drills, emergency evacuations, and provided first aid, CPR, and medical emergency responses, including handling incidents such as assaults, power failures, and missing persons.
- Reviewed and revised policies and procedures for all security operations, ensuring that the team was equipped with the necessary tools and resources.
- Provided exclusive security escorts during high-profile visits to retail malls and ensured seamless coordination for these sensitive operations.
Crossing Guard
Synergy Protection Group
09.2023 - 06.2024
- Assisted children, elders, and the broader community in safely crossing roads in Toronto.
- Coordinated with school teachers and guards to manage rush-hour traffic, particularly during school dismissal times.
- Worked closely with police and traffic control teams in high-traffic areas to ensure pedestrian safety.
- Educated children and community members on safe road-crossing practices and traffic safety awareness.
- Assisted animals and vehicles in need, ensuring visibility and safety in challenging situations.
- Collaborated with the City of Toronto to implement emergency procedures and adapt to weather-related challenges.
- Stayed up to date with government policies and city regulations to maintain safety standards and compliance.
- Facilitated safe pedestrian movement during special events or unexpected traffic surges in busy areas.
- Monitored road conditions and proactively addressed potential safety hazards at crossings.
- Provided a friendly and approachable presence, fostering trust and safety in the community.
Food and Beverage Supervisor
Club Himalaya Nagarkot Resort
12.2019 - 02.2023
- Oversee the day-to-day operations of the Asian Nepali Fusion Bar Indrawati within Club Himalaya by Ace Hotel Nagarkot, ensuring efficient and smooth service delivery.
- Manage and supervise the staff members working in the bar, including bartenders, waitstaff, and support personnel, to ensure adherence to standards of service, hygiene, and professionalism.
- Monitor inventory levels of beverages, ingredients, and supplies, and coordinate with the purchasing department to ensure adequate stock levels are maintained to meet customer demand.
- Develop and implement innovative and appealing beverage menus that reflect the fusion concept, incorporating both Asian and Nepali flavors while considering seasonal variations and customer preferences.
- Uphold high standards of customer service, promptly addressing any issues or complaints, and ensuring that guests have a memorable and satisfying experience at the Asian Nepali Fusion Bar Indrawati.
Education
Bachelor of Science - Information Technology
London Metropolitan University
Kathmandu Nepal 11-2021
High School Diploma -
Ace Institute of Management
Kathmandu Nepal 01-2018
Skills
- Investigative procedures
- Security team management
- Access systems and patrol
- CCTV experience
- Daily status reports
- Interviews and interrogations
- Skilled in conflict resolution
- Security screening
- Employee schedule coordination
- Company risk mitigation
- Security team leadership
- Staffing and scheduling
- AED training
- Policy enforcement
- Daily incident reporting
- CPR and child CPR training
- Crisis management
- Operations management
- Firearms training
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Certification
First Aid, CPR, and AED Certification
Basic Life Support (BLS) Certification
Emergency Management Certifications
Tactical Security Training Certification
Loss Prevention Certification
Occupational First Aid
WHMIS Certification
Access Control Systems Certification
Timeline
Security Supervisor
Paragon Security
06.2024 - 01.2025
Crossing Guard
Synergy Protection Group
09.2023 - 06.2024
Food and Beverage Supervisor
Club Himalaya Nagarkot Resort
12.2019 - 02.2023
First Aid, CPR, and AED Certification
Basic Life Support (BLS) Certification
Emergency Management Certifications
Tactical Security Training Certification
Loss Prevention Certification
Occupational First Aid
WHMIS Certification
Access Control Systems Certification
Bachelor of Science - Information Technology
London Metropolitan University
High School Diploma -
Ace Institute of Management
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