ASTHA JAIN RAMESHKUMAR
Surrey,BC
Summary
Skilled multitasker with a proven track record of meeting sales targets, ensuring exceptional customer satisfaction, and optimizing store operations. With a strong focus on staff development and customer service excellence, adept at implementing training programs and fostering a positive work environment.
Overview
2
2
years of professional experience
Work History
ASSISTANT STORE MANAGER
Coach
05.2023 - Current
- Cultivated a high-performance selling atmosphere, resulting in a 50% increase in customer satisfaction scores and a 40% rise in repeat business over two quarters.
- Focused on training and developing the team to ensure a high level of performance and customer service excellence hat led to a 25% improvement in sales performance. Conducted comprehensive training programs covering sales techniques, product knowledge, and customer interaction, empowering team members to deliver exceptional service and drive sales.
- Competent at handling several projects simultaneously, setting priorities to guarantee timely completion and optimal resource allocation. Demonstrated the capacity to stay focused and pay attention to detail while working on multiple projects, fostering productivity and efficiency in fast-paced work settings.
- Applied strong leadership and problem-solving skills to maintain team efficiency and implement clienteling strategies to meet business goals which led to a 25% increase in upsell opportunities.. Acknowledged for proactive problem-solving abilities and a robust drive to confront obstacles directly, recognizing problems, examining their underlying causes, and implementing creative fixes.
- Successfully set sales targets, monitored performance, and implemented strategies to achieve and exceed sales goals. Managed inventory levels, conducted regular stock checks, and coordinated replenishment orders to avoid stockouts, ensuring seamless operations and customer satisfaction.
- Utilized data analysis to generate comprehensive reports on sales performance, inventory levels, and critical metrics, enabling informed business decisions and strategic planning. Leveraged insights to optimize processes, drive efficiency, and capitalize on opportunities for growth and improvement which led to a 25% increase in upsell opportunities.
SALES LEAD / KEY HOLDER
Pandora Jewelry
03.2022 - 04.2023
- Provided coaching and feedback to the team to drive KPI goal achievement
- Ensured that employees are consistently learning and developing Pandora product knowledge training (LINK) to leverage driving sales
- Led recruitment efforts and training of new employees
- Provided various reports in timely manner.
Education
Bachelor of Business Administration - Project Management
Yorkville University
New Westminster, BC06.2022
Skills
- Project Planning & Management
MS Office, Google Cloud Platform, SQL,
Adobe, Zendesk, Windows deployment,
NET - Excellent communication and presentation
skills, quick learner, and great team player - Pays attention to detail to deliver
high-quality work in timely manner - Highly interested in Information technology
- Independently capable of managing multiple
tasks in fast-paced environment - Excellent organization skills and ability to
prioritize workload
- Pipeline Development
- Training Seminars
- Mentoring
- Strategic Communication
- Salesforce CRM Experience
- Schedule Management
Timeline
ASSISTANT STORE MANAGER
Coach
05.2023 - Current
SALES LEAD / KEY HOLDER
Pandora Jewelry
03.2022 - 04.2023
Bachelor of Business Administration - Project Management
Yorkville University
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