Astha Sachdeva
Vaughan
Summary
Dedicated Customer Service professional with knowledge of legendary service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing business. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics, and fraud pattern detection.
Overview
1
1
year of professional experience
Work History
CONTACT CENTER REPRESENTATIVE (SUPERVISOR)
MJR CAPITAL (PC Financial)
01.2023 - Current
- Take customer calls and provide support for their inquiries
- Offer assistance to clients who may be having issues and pass them on to the correct departments, as needed
- Call customers to offer new products or programs for PC Financial and update clients for past-due payments related to products
- Prioritizing skills targeting customers with high-risk transaction history and protecting company cash flow from money laundering.
- They are creating Excell to maintain data of clients for their follow-ups and providing track records through software like TSYS for financial investigations.
- we are maintaining detailed orientation for higher trend prediction about the function of payments of clients and putting them into different risk categories like levels 1, 2, and 3.
CUSTOMER SERVICE REPRESENTATIVE
Staples
09.2022 - 01.2023
- Contributed to the sales and margin goals in the services area of the store, including print, digital marketing, shipping, and tech services
- Owned the appearance and standards of the solutions shop, and partnered with the solutions shop team to maintain supplies
- Reviewed the online dashboard and filtered the processing of customer orders efficiently and accurately
- Ensured exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders
- Assisted in the resolution of customer complaints, returns, and exchanges
- Followed all correct cash register operations, as well as maintained SKU integrity when entering services into the register.
Education
Expected graduation January 2024 - CERTIFICATION IN HUMAN RESOURCES MANAGEMENT CANDIDATE
York University
January 2023 - CERTIFICATION IN BUSINESS ADMINISTRATION - FINANCE
York University
January 2021 - BBA IN TOURISM MANAGEMENT IN FINANCE
Christ University, India
Skills
- Customer service
- Activity Monitoring
- Multitasking
- Problem-Solving Skills
- Fraud Detection
- Transaction Review
- Loss Prevention
- Trend Analysis
- Regulatory Knowledge
- Data Analysis
- Risk Assessment
- Attention to Detail
- Time Management
Timeline
CONTACT CENTER REPRESENTATIVE (SUPERVISOR)
MJR CAPITAL (PC Financial)
01.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Staples
09.2022 - 01.2023
Expected graduation January 2024 - CERTIFICATION IN HUMAN RESOURCES MANAGEMENT CANDIDATE
York University
January 2023 - CERTIFICATION IN BUSINESS ADMINISTRATION - FINANCE
York University
January 2021 - BBA IN TOURISM MANAGEMENT IN FINANCE
Christ University, India
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