Astha Bhardwaj
Surrey,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Walmart Canada
08.2023 - Current
- Managed daily workloads by organizing effective schedules and delegating tasks
- Maintained customer satisfaction by handling complex escalated customer concerns
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Office Administrator
Milestone Education Group
03.2022 - 07.2022
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Cashier
Walmart
09.2022 - 07.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Commerce
Guru Nanak Dev University
JalandharHigh School -
British Olivia School
Human Resource Management - Post Graduation Diploma
Kwantlen Polytechnic University
Surrey, BCSkills
- Team leadership
- Schedule Management
- Work Prioritization
- Positive and Constructive Feedback
- Excellent Time Management Skills
- Sales Proficiency
- Employee Scheduling
- Staff Training
Languages
English
Full Professional
Awards
- Received a platinum award 3 times for selling 62 Walmart Rewards
Mastercards each month. - Received 4 gold and 4 silver elite certificates for selling Mastercards.
- Second position in the quiz Olympiad in Punjab.
- Got an award for getting the highest marks in high school.
- Many certificates and trophies for getting positions in debates, speeches, and extracurricular activities.
Timeline
Customer Service Manager
Walmart Canada
08.2023 - Current
Cashier
Walmart
09.2022 - 07.2023
Office Administrator
Milestone Education Group
03.2022 - 07.2022
Bachelor of Commerce
Guru Nanak Dev University
High School -
British Olivia School
Human Resource Management - Post Graduation Diploma
Kwantlen Polytechnic University