Astha Bhardwaj
Surrey,BC
Summary
Supportive patient relations expert with excellent verbal communication and critical thinking skills. Proven ability to manage client concerns and coordinate with teams to provide comprehensive service. Excellent interpersonal skills and ability to work independently or as part of a team. Committed to enhancing patient experiences with attentive service
attentive service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteering Patient Care
Providence Healthcare
Vancouver
06.2024 - Current
- Monitored visitors and document their entry and departure
- learned to work well with the general public.
- Organized group exercise routines for seniors
- Volunteering in the gift department and assisted patients with directions.
- Worked under the direct supervision of coordinators.
- Proven ability to learn quickly and adapt to new situations..
Office Assistant
Childcare Play Learning
Tsawwassen
10.2023 - Current
- Scheduling and Booking appointments for admissions
- Managed records including office files and staff information
- Coordinated with Parents on behalf of teachers to complete paperwork
- Supported ECE, ECE assistant staff by updating documentation and paystubs
- Contributed to a positive work environment by fostering open communication among colleagues.
Customer Service Manager
Walmart
Tsawwassen
09.2023 - Current
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Oversaw employee training and all staff management tasks.
- Managed daily workloads by organizing effective schedules and delegations tasks.
- Directed a team of 40 customer service professionals, monitoring work quality and performance to meet strict targets.
- Maintained customer satisfaction by handling complex escalated customer concerns.
Customer Service Representative
Walmart
Tsawwassen
08.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Office Administrative Assistant
Patel Hospital
Jalandhar
07.2021 - 08.2022
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
Education
Post-Baccaleurate Diploma - Human Resource Management
Kwantlen Polytechnic University
Surrey, BCBachelor - Commerce Honours
Guru Nanak Dev University
JalandharHigh School Diploma -
British Olivia School
JalandharMedical Office Assistant
SangrurSkills
Proficiency in Medical
Administration
Cultural awareness and bilingual in English,Punjabi and Hindi
Handling multi-line phone systems
Client care and confidentiality
Team leadership
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certifications
Emergency First Aid- CPR
Security License
Certification
Emergency First Aid- CPR
Security License
Timeline
Volunteering Patient Care
Providence Healthcare
06.2024 - Current
Office Assistant
Childcare Play Learning
10.2023 - Current
Customer Service Manager
Walmart
09.2023 - Current
Customer Service Representative
Walmart
08.2022 - 09.2023
Medical Office Administrative Assistant
Patel Hospital
07.2021 - 08.2022
Post-Baccaleurate Diploma - Human Resource Management
Kwantlen Polytechnic University
Bachelor - Commerce Honours
Guru Nanak Dev University
High School Diploma -
British Olivia School
Medical Office Assistant