Assurance Ticha Ngum
Montreal,QC
Summary
Seeking a challenging role as a customer service representative or in a related field where I can utilize my skills and experience to make a meaningful contribution to the success of the organization. Committed to providing exceptional customer service and support to ensure lasting satisfaction. Skilled in utilizing industry-best practices and utilizing various customer service options.
Overview
4
4
years of professional experience
Work History
Entretien Ménager
Actualisation
01.2023 - 03.2023
- Clean offices, corridors and kitchen
- Maintain and up to date and accurate list of supplies in hand
- Ensure rooms are properly stocked with amenities
- Expect to clean 15 rooms a day
Bilingual Customer Service Representative
Alight Solutions
02.2022 - 12.2022
- Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and financial issues related to their health care benefits, retirement savings and retirement
- Processing transactions such as health enrollments, tax and direct deposit updates, retirement withdrawals or contributions, and retirement elections
- Assisting the caller in navigating the system website
- Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Bilingual Customer Service Representative
MTN Cameroon
02.2020 - 12.2021
- Opened and maintained customer accounts by recording account information
- Maintained financial accounts of customers as per needs
- Recommended potential products and services to management by collecting client's information and analyzing customer's needs
- Prepared product or service reports by collecting and analyzing customer information
- Contributed to team efforts by accomplishing related results as required
- Generated sales leads and assisted in building sustainable relationships.
Bilingual Customer Service Representative
DOVV
01.2019 - 12.2019
- Interacted with customers to provide an excellent customer service experience
- Maintain friendly altitude with customer at all times even with unhappy and rude customers
- Worked on inventory of the supermarket, stocking shelves with products
- Directed customers in need of assistance instore.
Education
High School Diploma - Marketing
Mario Academic Complex
Cameroon 05.2020
Skills
- Relationship Building
- Excellent Communicator
- Excellent problem solving capabilities
- Organization skills
- Customer service
- Conflict resolution
- Active Listening
- Active Listening
Languages
English
Native or Bilingual
French
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Entretien Ménager
Actualisation
01.2023 - 03.2023
Bilingual Customer Service Representative
Alight Solutions
02.2022 - 12.2022
Bilingual Customer Service Representative
MTN Cameroon
02.2020 - 12.2021
Bilingual Customer Service Representative
DOVV
01.2019 - 12.2019
High School Diploma - Marketing
Mario Academic Complex
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