ASSLI TARIK

· Ensure the quality of customer request processing.

· Work on improvements to achieve customer satisfaction.

· Utilize all expertise to better serve customers.

· Support customers to eliminate any sources of dissatisfaction.

· Analyze statistics to correct shortcomings and ensure the elimination of all sources of problems.

· Handle customer queries, such as complaints, requests for shift program changes, and optimization of grievances.

· Satisfy the customer and meet their needs, expectations, and loyalty.

· Ensure proximity and act as an intermediary between STCR and its clients.

· Find on-the-spot solutions to avoid customer dissatisfaction.

· Ensure the smooth running of customer services.

· Intervene in cases of force majeure (breakdowns, accidents, etc.).

· Present products on shelves.

· Check price tags and expiration dates on products.

· Facilitate shopping for customers by making suggestions on choices.