Assil Alnaser
Etobicoke,ON
Summary
Experienced humanitarian organization professional with a master's degree in International Relations. Proven experience in supervising social programs, focusing on community safety, partnership development, and stakeholder collaboration. Skilled in team leadership, resource allocation, and supply chain management. Considerable experience in human rights, project management, humanitarian aid, emergency management, social work and case management.
Overview
7
7
years of professional experience
Work History
Officer, Emergency Response, Logistics Operations
Canadian Red Cross
04.2022 - Current
- Support Provincial and National emergency large-scale operations. Provide SCM guidance and support to staff during emergency responses.
- Participate in strategic planning for different emergency response through data analysis and reporting.
- Liaise and co-ordinate with relevant stakeholders, departments, and functions regarding delivery of supplies of emergency operation.
- Participate in creating and delivering training and orientation sessions for staff, volunteers, and reservists
- Provide technical guidance on logistics, supply chain and emergency response activities to internal and external stakeholders as required;
- Optimize returns and investments by effectively managing and directing distribution operations.
- Ensure all purchases align with projects approved budget and manage monthly supplies cost reporting processes.
Shift Leader
City Of Toronto
10.2021 - Current
- Supervise day to day operations of assigned staff ensuring effective teamwork, evaluating performance and leading staff development through motivation and training
- Support development and implementation of processes, policies, and systems for data collection and reporting. Monitor and review program outcomes on ongoing basis, adapt and adjust based on up-to-date data on system-level impacts and emerging issues.
- Coordinate case conferences and planning with funded agencies and other community partners to establish appropriate pathways to housing, while ensuring compliance with relevant privacy legislation.
- Apply equity lens to policies, programs and strategies, and assesses impact of proposed changes on various community groups including Indigenous, Black, racialized, newcomer, 2SLGBTQ and low-income city residents.
- Ensuring customer service excellence thereby providing continuous learning opportunities for team while promoting innovations at work keeping high team morale.
- Working in collaboration with other supervisors on shift, working in facilitating coordinated Housing First.
- Ensuring clients receive appropriate counselling, referrals and mediating with other service providers
- Gather and maintain statistical data and other information on programs for reports, forecast needs and monitor policy and program activities, recommend options and implement changes to improve operational performance and service delivery.
- Manage labour relations on day to day basis, including hearing grievances, along with monitoring program operations, and providing leadership in service planning and program policy development that incorporates client needs with input from clients and community agencies.
- Ensure people experiencing homelessness are effectively and efficiently connected with housing opportunities that meet their needs.
- Analyze data and applying it to shelter practices and operations.
Deputy Operations Manager, Emergency Responses
Canadian Red Cross
06.2021 - 04.2022
- Provided operation-specific leadership, direction and coordination for the ongoing management of activities for the largest emergency health operation in Ontario (Mobile Vaccine and LTC).
- Ensured health, safety, security and safe work practices relevant to the operation are in place, Work closely to Occupational Health and Safety. team , and continually monitored and assessed OH&S practices;
- Evaluated current processes to develop improvement plans. Developed SOPs for operations as needed.
- Coordinated with stakeholders and Functional Leads relevant to operation needs.
- Monitored and ensured capacity, effectiveness and quality with Client Service delivery;
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
Emergency Management Coordinator
Canadian Red Cross
12.2020 - 06.2021
- Worked collaboratively with internal and external stakeholders to support Emergency Response operations in Ontario
- Supported Emergency Management programs in variety of roles during response and times of disaster/emergency
- Worked to enhance volunteers and staff experience through identified sourcing, recruitment and engagement and activities
- Supervised COVID-19 isolation site and COVID-19 Food Delivery Program
- Maintained current understanding of local, state, and federal guidelines for emergency response.
- Coordinated statistical data analysis, design and information flow.
Shelter Supervisor
Homes First Society
10.2019 - Current
- Supervise a unionized workforce within the context of the Collective Agreement.
- Ensure shelter compliance with Toronto Shelter Standards.
- Manage applicant cases, provide brief crisis counseling, information and referrals.
- Prioritize and assign shift responsibilities.
- Manage the city-operated database, case management system and billing system.
- Implement and maintain a statistic collection system to aid in evaluation reporting and funding proposals.
- Establish and coordinate partnerships with various stakeholders and donors.
- Supervise shelter operations and support shelter staff including front line, catering, housekeeping, and security.
- Manage employee performance, conducted performance reviews, and perform other administrative work Developed monthly schedules and assignments for volunteer staff.
- Oversee staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Community Service Assistant
Canadian Red Cross
05.2019 - 12.2020
- Organized and participated in partner agencies, service providers, and donors meetings.
- Participated in developing and implementing First Contact Program activities.
- Developed volunteer leadership, led onboarding sessions, and orientations, and managed scheduling and engagement activities.
- Provided client intake services, referrals, and case management.
- Arranged various activities to promote First Contact Program.
- Provided friendly, reliable client service to newcomers and refugee claimants, and handled any questions or complaints.
- Developed, organized, and facilitated Community Workshops to raise awareness on various legal and social topics.
- Developed and conducted program monitoring and evaluation plans.
- Participated in and developed various fundraising activities for United Way.
- Prepared weekly written and oral reports about community service programs.
Protection Advocacy Intern
Human Rights First
09.2018 - 01.2019
- Coordinated activities relating to planning, scheduling, cancellations, inquiries, resourcing, risk mitigation and proposal development for events.
- Conducted research and statistical reports to support advocacy objectives.
- Tracked relevant legislation, media, floor debates, public events, and monitor hearings.
- Produced advocacy materials and draft communications.
- Represent Human Rights First at various NGO-government liaison meetings and take detailed notes for HRF staff
Project Officer
AAR, Japan
09.2016 - 09.2017
- Developed and implemented work plans in areas such as child protection, GBV/SGBV, LGBTQ protection, refugee protection and education
- Ensured on-boarding, training, and performance management of staff as appropriate and in accordance with AAR Japan policies and procedures
- Researched and analyzed local political/social situations and successfully developed relevant project proposals
- Oversaw and monitored individual protection cases, managed case costs. Led the protection team and provided technical support. Led the service mapping operation
- Carried-out emergency response and relief services in line with the AAR Japan Humanitarian SOPs
- Participated in various internal and external training activities related to refugee protection, statelessness and human rights
- Undertakes regular visits/missions to field locations, monitors various protection issues
Education
Master of Arts - International Relations
Syracuse University
NY, USA12.2018
Diploma - Psychosocial Case Management
Utah University
Utah, USA05.2015
Bachelor of Arts - French Literature
Damascus University
01.2014
Skills
- Microsoft Office Proficiency
- Dynamics AX Proficiency
- Project Management
- Strong Communications Skills
- Data Analysis and Research Design
- Conflict resolution and negotiation skills
- Monitoring and Evaluation
- Languages: Fluency in English/ Working knowledge in French
- Valid Ontario Class "G" License /access to a personal vehicle
Timeline
Officer, Emergency Response, Logistics Operations
Canadian Red Cross
04.2022 - Current
Shift Leader
City Of Toronto
10.2021 - Current
Deputy Operations Manager, Emergency Responses
Canadian Red Cross
06.2021 - 04.2022
Emergency Management Coordinator
Canadian Red Cross
12.2020 - 06.2021
Shelter Supervisor
Homes First Society
10.2019 - Current
Community Service Assistant
Canadian Red Cross
05.2019 - 12.2020
Protection Advocacy Intern
Human Rights First
09.2018 - 01.2019
Project Officer
AAR, Japan
09.2016 - 09.2017
Master of Arts - International Relations
Syracuse University
Diploma - Psychosocial Case Management
Utah University
Bachelor of Arts - French Literature
Damascus University
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