Assiatou Bah
Toronto,ON
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in software. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
CIBC Bank
04.2020 - 10.2020
- Arranged corporate and office conferences for company employees and guests.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Human Resources Coordinator/Recruiter.
Freedom Support Services INC
11.2018 - 03.2020
- Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Addressed and resolved general payroll-related inquires.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Directed job fairs to bring in local talent for long term and seasonal positions.
Administrative Assistant
TELUS
03.2016 - 07.2017
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Executed record filing system to improve document organization and management.
- Maintained staff directory and company policy handbook for human resources department.
- Offered office-wide software support and training, including troubleshooting issues and optimizing usage.
- Coached new employees on administrative procedures, company policies and performance standards.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Generated reports and typed letters in ms word and prepared presentations in spreadsheet for maximum impact and results.
Customer Service Representative
Standard Chartered Bank
02.2014 - 11.2015
- Answered constant flow of customer calls with up to 3 calls in queue per minute.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Trained new personnel regarding company operations, policies and services.
Education
Graduate Diploma. - Human Resources Management
Stratford College Of Management And Technology
Banjul, The Gambia.06.2015
Skills
- Benefits and payroll coordination
- Compensation structuring
- Staff recruiting and retention
- Exit interviews
- Recruitment strategies
- Company organization
- Recordkeeping
- Payroll coordination
- Superb interpersonal skills
- Equal opportunities facilitation
- Credential Verification
- Administrative Arrangements
- Meeting Coordination
- Inbound Phone Call Handling
- Verbal and Written Communication
- Schedule Management
- Report Analysis
- Staff Scheduling Procedures
- Data Entry
- Customer Service Management
- Staff Training
- Handling and Sorting Mail
- Operational Management
- Administration and Operations
- Coordinate Schedules
- Handling Complaints
- Organizational Management
- Administrative Leadership
Certification
Graduate Diploma in Human Resources Management.
Certificationin Business Analysis/HR
CPR/FIRST AID
AODA
WHIMIS
Abuse Prevention and Safety Awareness.
Fire Safety
Workers Health and SafetyTraining
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Coordinator
CIBC Bank
04.2020 - 10.2020
Human Resources Coordinator/Recruiter.
Freedom Support Services INC
11.2018 - 03.2020
Administrative Assistant
TELUS
03.2016 - 07.2017
Customer Service Representative
Standard Chartered Bank
02.2014 - 11.2015
Graduate Diploma. - Human Resources Management
Stratford College Of Management And Technology
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