Assia Mjahed
Laval,Canada
Summary
Detail-oriented finance professional with a Bachelor's degree in Business Administration (Finance) from UQAM. Experienced in financial markets, investment advising, and wealth management, with a proven ability to assess financial needs and deliver tailored financial solutions. Seeking to apply my expertise in the financial sector.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Instructor Flight Attendant
Air Canada
Dorval, Canada
10.2024 - Current
- Training & Instruction – Conduct classroom and hands-on training on safety procedures, emergency protocols, and in-flight service standards.
- Safety & Compliance – Ensure adherence to aviation regulations, lead emergency drills, and keep training aligned with industry standards.
- Evaluation & Mentorship – Assess trainee performance, provide feedback, and mentor new flight attendants for professional growth.
Flight Attendant / Service Director
Air Canada
Dorval, Canada
05.2017 - Current
- Passenger Safety & Emergency Response – Ensure compliance with safety regulations, conduct pre-flight safety briefings, and handle emergency situations calmly and efficiently.
- Customer Service & Hospitality – Provide exceptional service, assist passengers with their needs, and create a comfortable and welcoming in-flight experience.
- Teamwork & Problem-Solving – Collaborate with the flight crew to ensure smooth operations, resolve passenger concerns, and adapt to unexpected situations.
Direct investing
TD Canada Trust
Montreal, Canada
10.2023 - 10.2024
- Client Relations & Account Servicing – Managed client inquiries over the phone, assisted with self-directed investment accounts, and facilitated transactions for registered and non-registered accounts.
- Trading Platform Assistance – Guided clients in navigating TD’s self-directed investing platform, provided real-time quotes, and ensured smooth transactions.
- Compliance & Risk Awareness – Ensured adherence to financial regulations, clarified investment processes, and provided accurate account-related information.
Administration Technician
Centre intégré de santé et de services sociaux de Laval (CISSSS)
Laval, Canada
08.2021 - 12.2021
- Payroll & Compensation Management – Processed employee payroll, verified hours worked, and ensured timely salary payments.
- Scheduling & Workforce Coordination – Managed staff schedules, shift adjustments, and ensured adequate workforce coverage.
- HR Administrative Support – Assisted with employee records, benefits administration, and handled HR-related inquiries
Payroll and Scheduling Planning
9441-7706 Quebec Inc.
Laval, Canada
10.2020 - 07.2021
Lead passenger service United Airlines
Airport Terminal Services
Dorval, Canada
11.2016 - 07.2017
gate agent United Airlines and Sunwing
Swissport
Dorval, Canada
08.2015 - 02.2017
pre-boarding security agent
Securitas (CATSA)
Dorval, Canada
11.2015 - 02.2016
Customer Service
Walmart
Laval, Canada
09.2012 - 01.2016
Education
Bachelor - Business of administration : Profil Finance
University of Quebec in Montreal
Montreal04.2022
Certificate - Criminology
University of Montreal
Laval12.2017
College diploma - Human sciences : Profil : administration
Montmorency college
Laval12.2016
Skills
Ability to assess, adapt, and act
Financial Market Knowledge
Compliance & Regulatory Understanding
Customer Relationship Management
Handling High-Pressure Situations
Problem-Solving & Conflict Resolution
Effective Communication & Negotiation
Strong Organizational & Multitasking Abilities
Attention to Detail & Accuracy
Cultural Awareness and Multilingual Abilities
Leadership & Supervisory Skills
Team Collaboration & Coordination
Non-registered and registered accounts
Microsoft Office knowledge
Certification
- Canadian course security
- Conduct and practices handbook cours : in progress
- Firearm license
- First Aid Training : Aviation First Aid – CPR-C + AED Instructor (St. John Ambulance)
Languages
French
Native/ Bilingual
English
Full Professional
Spanish
Limited
Arabic
Professional
Timeline
Instructor Flight Attendant
Air Canada
10.2024 - Current
Direct investing
TD Canada Trust
10.2023 - 10.2024
Administration Technician
Centre intégré de santé et de services sociaux de Laval (CISSSS)
08.2021 - 12.2021
Payroll and Scheduling Planning
9441-7706 Quebec Inc.
10.2020 - 07.2021
Flight Attendant / Service Director
Air Canada
05.2017 - Current
Lead passenger service United Airlines
Airport Terminal Services
11.2016 - 07.2017
pre-boarding security agent
Securitas (CATSA)
11.2015 - 02.2016
gate agent United Airlines and Sunwing
Swissport
08.2015 - 02.2017
Customer Service
Walmart
09.2012 - 01.2016
Bachelor - Business of administration : Profil Finance
University of Quebec in Montreal
Certificate - Criminology
University of Montreal
College diploma - Human sciences : Profil : administration
Montmorency college
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