Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Assaf Davy

Montréal,QC

Summary

Dynamic and results-oriented professional with a proven track record in customer relations, sales growth, and operational efficiency across diverse industries. With extensive experience managing client portfolios, optimizing workflows, and leading high-performing teams, I excel at fostering lasting relationships and driving measurable success. My ability to adapt quickly to new environments, coupled with a meticulous attention to detail and a strong understanding of client needs, positions me as a valuable asset in fast-paced and client-facing roles. Passionate about delivering exceptional service and creating positive experiences, I thrive on connecting people with solutions that meet their unique preferences and goals. Fluent in multiple languages and adept at navigating complex negotiations, I bring a blend of technical proficiency, interpersonal expertise, and strategic thinking that supports long-term success for both clients and organizations.

Overview

6
6
years of professional experience

Work History

Deputy Administrative and Financial Director

KITCO ( Kinassa Trading Company )
06.2024 - 10.2024
  • Developed and implemented an advanced inventory tracking system that reduced losses by 13%, which represented approximately 24 346$
  • Spearheaded a project to enhance customer satisfaction by introducing flexible payment solutions, leading to a 15% increase in repeat business.
  • Oversaw a team of five administrative personnel, streamlining operations to improve efficiency by 30%.
  • Negotiated supplier agreements, reducing procurement costs by 8%
  • Conducted quarterly financial reviews to identify cost-saving opportunities, ensuring optimal resource allocation.

Customer Relations Manager

KITCO ( Kinassa Trading Company )
06.2023 - 09.2023
  • Directed daily customer interactions, fostering loyalty and trust among a client base of over 150 wholesale buyers, leading to an approximately 10% growth in annual sales.
  • Introduced a tiered loyalty program for frequent buyers, improving customer retention and enhancing brand reputation.
  • Mediated client disputes effectively, achieving a 95% resolution rate and reinforcing the company’s commitment to excellent service.
  • Coordinated logistics for large-scale shipments, ensuring on-time delivery of over 200 tons of merchandise during peak seasons.

Customer Relations Manager

KITCO ( Kinassa Trading Company)
06.2022 - 09.2022
  • Liaised between customers and organization with particular focus on working with sales department.
  • Used consultative techniques to understand customer needs and preference and make strategic referrals to business partners.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, proposed appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Intern

Fruito
03.2020 - 03.2020
  • Collaborated with the marketing team to optimize product placement strategies, increasing shelf visibility across key retail locations.
  • Organized sales reports and identified trends in consumer preferences, contributing to a 5% boost in regional sales.
  • Provided support for high-profile client meetings, ensuring seamless communication and follow-ups, reflecting professionalism and attention to detail.
  • Sorted and organized files, spreadsheets, and reports.


Volunteer

Résidence Saint-Louis
01.2019 - 02.2019
  • Organized and facilitated activities to improve residents’ quality of life, showcasing empathy and strong customer service skills.
  • Assisted in maintaining a welcoming environment by ensuring common areas remained clean and functional, demonstrating attention to detail.
  • Coordinated with staff to streamline resident requests, improving response times and overall satisfaction.

Education

Bachelor of Arts - Economie Et Politique

Université De Montréal
Montreal, QC

High School Diploma -

Lycee Claudel
Ottawa, ON

Skills

  • Sales and Negotiation
  • Customer Service
  • Communication
  • Organisation and Time managment
  • Marketing
  • Networking
  • Team work and Collaboration

Languages

English
Native or Bilingual
French
Native or Bilingual
Swahili
Professional Working

Timeline

Deputy Administrative and Financial Director

KITCO ( Kinassa Trading Company )
06.2024 - 10.2024

Customer Relations Manager

KITCO ( Kinassa Trading Company )
06.2023 - 09.2023

Customer Relations Manager

KITCO ( Kinassa Trading Company)
06.2022 - 09.2022

Intern

Fruito
03.2020 - 03.2020

Volunteer

Résidence Saint-Louis
01.2019 - 02.2019

Bachelor of Arts - Economie Et Politique

Université De Montréal

High School Diploma -

Lycee Claudel
Assaf Davy