Assadullah Anwar
Oshawa,ON
Summary
Positive and upbeat Transit offering 4 years of experience as a passenger vehicle operator. Proficient in processing fares, completing inspections and maintaining systems. Dedicated to providing safe and friendly passenger service.
Overview
8
8
years of professional experience
Work History
Transit Operator
Toronto Transit Commission
Toronto, On
02.2019 - Current
- Subway and Bus Qualified
- Communicating with public to answer their questions or guide them during closures
- Communicating with Transit Control during emergencies and closures
- Directed emergency evacuation procedures during times of crisis, protecting safety of all riders.
- Following safety protocols regularly
- Making Public Announcements to inform customers about delays
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Deescalated verbal altercations and fights between passengers.
- Promoted rider satisfaction by providing accurate information regarding fares and schedules while answering questions from riders.
Field Service Technician /Subject Matter Expert
Bell Technical Solutions
Toronto, ON
09.2017 - 02.2019
- supervised technicians and ensured safety protocols were followed
- Installing and repairing residential phone lines and internet, configuring different modems according to ordered products
- Troubleshooting Residential Telephone and Internet lines to fix reported issues
- Trained customers on equipment after installation.
- Explained and recommended service options to customers and detailed costs.
- Settling inquiries and recommending ideas to enhance customer knowledge on improvements
- Coordinating with manager, co-workers and key stakeholders regularly to assist other technicians and solve complex issue
- Familiar with workplace safety from monthly mandatory health and safety conferences
- Awarded efficient technician of the month for October and November for completing assigned tasks with high efficiency rate.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Mentored and trained new employees on processes, flow and safety procedures.
CUSTOMER SERVICE REPRESENTATIVE
The Savoy
Toronto, ON
09.2015 - 09.2017
- Documented reports of daily activities and irregularities, such as equipment and property damage, theft, and presence of unauthorized persons
- Answered telephone calls to take messages, answered questions, and provided information during non-business hours and when switchboard was closed
- Tactfully diffused conflicts by utilizing effective communication; maintained detailed notes and reports of incidents
- Communicated effectively with key stakeholders such as Board of Directors, Superintendent, Property Management and Residents to resolve immediate issues
- Created PowerPoint slides and presented them as weekly reports to the directors and senior management team to determine which type of strategic approach should be taken
- Offered customers quotes/orders, product knowledge, and post-purchase support on an everyday basis through email and telephone support with the goal of complete customer satisfaction
- Conducted research to identify solutions and alternatives for customers, ensuring continued business relations.
Business Analyst
Clarke Christian Montessori Academy
Mississauga, Canada
09.2016 - 06.2017
- Performed as an effective member in team of five on full year Capstone project to provide enterprise solution to Clarke Christian Montessori Academy to resolve an internal communication problem
- Gathered and documented functional and non-functional requirements from stakeholders
- Conducted industry analysis to determine industry requirements
- Reported to Project Manager on timely manner and submitted quality of work on time to avoid delays with tasks
- Developed Activity, Process Flow and Use Case Diagrams in Visio and presented them to clients
- Identified issues and presented solutions
- Conducted vendor analysis to find most suited vendor according to recommendations of client
- Presented Information about Vendors’ Products to team and client
- Provided PA and Digital Signage solutions to improve the internal communication process.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Identified and analyzed industry or geographic trends with business strategy implications.
Student Strategy Consultant
Black Diamond Company LTD
Calgary, Canada
01.2013
- Analyzed Corporations’ business strengths and challenges
- Proposed potential growth strategies based on the analysis.
Student Business Operations Analyst
Mazda Scarborough
Toronto, Canada
01.2013
- Analyzed Mazda Scarborough location’s business operations
- Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals
- Interviewed client personnel at Mazda Scarboro to capture existing business operations model
- Prepared an analytical report highlighting Mazda Scarboro inventory control system, employee management system and day to day operations
- Created different areas of operating model
- Reviewed and consolidated the final presentation using Microsoft Visio and Power Point.
Project Manager
- Led team of five Students, assigned tasks among team members, coordinated meetings, team sessions and interviews
- Managed project and tracked progress using Microsoft Project Plan
- Gathered research data from company’s publicly available financial information, industry reports and various business news sources
- Created potential growth strategies for Black Diamond Company Ltd
- Based on their existing market presence, international growth opportunities and regional competitors’ weaknesses.
Education
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University
06.2017
Skills
- Microsoft Office (Excel,Word, Powerpoint, Sharepoint)
- Bus Qualified and Subway Qualified
- Familiar with Vision and tetra technologies
- Task Prioritization
- Knowledge of Enterprise Resource Planning and Six Sigma Management
- Highly creative individual bringing innovation to problem-solving
- Efficient organizational skills, such as prioritizing and managing time to achieve objectives
- Able to work efficiently in both team environments and independently
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Transit Operator
Toronto Transit Commission
02.2019 - Current
Field Service Technician /Subject Matter Expert
Bell Technical Solutions
09.2017 - 02.2019
Business Analyst
Clarke Christian Montessori Academy
09.2016 - 06.2017
CUSTOMER SERVICE REPRESENTATIVE
The Savoy
09.2015 - 09.2017
Student Strategy Consultant
Black Diamond Company LTD
01.2013
Student Business Operations Analyst
Mazda Scarborough
01.2013
Project Manager
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University
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