Asrin Nazarimoghaddam
Richmond Hill
Summary
Results-driven Hospitality Operations Manager with extensive experience in hotel and service operations, team leadership, and guest experience management. Proven track record of leading cross-functional teams, optimizing daily operations, and improving service quality and customer satisfaction by 15–20%. Strong expertise in staff scheduling, service recovery, workflow coordination, and training within fast-paced, multicultural environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service & Pricing Associate
Salvation Army Thrift Store
01.2019 - 01.2024
- Delivered consistent customer service during peak periods, contributing to a 15–20% reduction in customer complaints.
- Supported daily sales operations by ensuring accurate pricing, product organization, and smooth customer flow.
- Communicated effectively with diverse customers, creating a respectful and inclusive environment.
Quality Control Associate
Magna International
01.2018 - 01.2019
- Conducted detailed inspections to ensure compliance with safety and quality standards.
- Reduced production rework by approximately 10–15% through accurate defect identification and documentation.
Manager
Iran Touring & Tourism Investment Company (ITTIC)
01.2014 - 01.2017
- Directed housekeeping operations during peak tourism seasons while maintaining service quality.
- Improved productivity and turnaround time by approximately 15–20% through workflow restructuring and team coordination.
Housekeeping Manager
Hotel Safaieh Yazd
01.2008 - 01.2011
- Managed housekeeping operations for a 200+ room luxury hotel, overseeing staffing and daily workflows.
- Improved operational efficiency by approximately 15% through structured scheduling and team supervision.
- Trained staff on safety, quality standards, and service expectations, reducing operational errors.
Education
Master of Science - Tourism Planning & Management
Mazandaran University
Iran01.2016
Postgraduate Certificate - Global Hospitality Operations Management (Honors)
Seneca Polytechnic
01.2025
Bachelor's Degree - Hotel Management
Mazandaran University
Iran01.2011
General Arts - English for Academic Purposes, High Honours
Seneca Polytechnic
01.2024
Skills
- Leadership & Team Supervision
- Guest Relations & Service Recovery
- Front Desk & Housekeeping Operations
- Workflow Coordination & Time Management
- Training, Coaching & Staff Development
- Multicultural & Inclusive Communication
- Problem Solving & Decision Making
- POS Systems & MS Office
- Daily Operations Management
- Staff Scheduling & Shift Planning
- Customer Experience Optimization
- Service Quality Control
Languages
English
Full Professional
Persian
Native or Bilingual
Kurdish
Native or Bilingual
Certification
- Hootsuite Social Media Marketing Certification (2025)
- Hootsuite Platform Certification (2025)
- Hospitality Accommodation & Services Management Certificate (2010)
- Culinary Arts & Guest Hospitality Principles Certificate (2012)
Timeline
Customer Service & Pricing Associate
Salvation Army Thrift Store
01.2019 - 01.2024
Quality Control Associate
Magna International
01.2018 - 01.2019
Manager
Iran Touring & Tourism Investment Company (ITTIC)
01.2014 - 01.2017
Housekeeping Manager
Hotel Safaieh Yazd
01.2008 - 01.2011
Postgraduate Certificate - Global Hospitality Operations Management (Honors)
Seneca Polytechnic
General Arts - English for Academic Purposes, High Honours
Seneca Polytechnic
Master of Science - Tourism Planning & Management
Mazandaran University
Bachelor's Degree - Hotel Management
Mazandaran University