Aspen Davis
Vancouver,BC
Summary
Dynamic professional with a proven track record in customer service and sales, demonstrated at Urban Outfitters, Inc. and Aritzia. Excelled in building customer loyalty and exceeding sales goals through exceptional communication and strategic planning. Skilled in multitasking and teamwork, adept at creating positive shopping experiences and fostering client relationships.
Diligent fashion knowledge with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Urban Outfitters, Inc.
10.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Nail Technician
MNP Nail Salon
08.2022 - 08.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
Boutique Sales Associate
Aritzia
09.2021 - 05.2022
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Maintained an organized sales floor to facilitate smooth customer experience and efficient operations.
- Developed a loyal clientele base by offering tailored styling recommendations based on individual preferences.
- Contributed to the store''s success by staying informed about fashion trends and industry developments.
Restaurant Hostess
Earls
10.2020 - 12.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Medicine Hat High School
Medicine Hat06-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Verbal/written communication
- Strategic planning
- Retail store operations
- Product recommendations
- Sales goals attainment
- Verbal and written communication
- Task prioritization
- Upselling and cross selling
Languages
English
Native or Bilingual
Certification
- Alberta Driver's License
- ServSafe Food Handler's Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Sales Associate
Urban Outfitters, Inc.
10.2023 - 09.2024
Nail Technician
MNP Nail Salon
08.2022 - 08.2023
Boutique Sales Associate
Aritzia
09.2021 - 05.2022
Restaurant Hostess
Earls
10.2020 - 12.2021
- Alberta Driver's License
- ServSafe Food Handler's Certification
- Microsoft Office Specialist (MOS) Certification
High School Diploma -
Medicine Hat High School
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