ASONG KENNEDY BUSH
Los Angeles
Summary
Dedicated customer service professional with exceptional communication skills. Known to empathetically communicate information, demonstrating confidence and sensitivity. Adept at balancing patient concerns with program policy. Proven ability to handle multiple tasks effectively and efficiently in fast paced environments.
Overview
15
15
years of professional experience
Work History
Medi-Cal Customer Service Representative
Kelly Services
10.2024 - 05.2025
- Maintained confidential patient, employee and company information in compliance with company policies and HIPAA requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Met call center guidelines for CRM documentation, handle time and productivity.
- Gathered data from appropriate sources to assist in determining customer needs and requirements.
Section 8 Call Center Representative
Nan McKay & Associates
05.2023 - 09.2024
- Answered incoming calls promptly & professionally, addressing customer inquiries with empathy & understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
Data Assistant
Ambassador CD tech
02.2020 - 01.2023
- Designed and Edited Publications For Virtual Events
- Utilized Canva, Microsoft Office, and G Suite Software to create documents and Publications
- Updated and posted on the organizations social media pages
Property Management Assistant
Common Ground LLC
01.2010 - 06.2015
- Provided excellent customer service by responding quickly to emails or phone calls from tenants
- Resolved tenant inquiries and complaints promptly and professionally
- Coordinated move-in & move-out processes including conducting walkthroughs with tenants
- Performed monthly rent collection and tracked late payments
Education
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West LA College
Los Angeles, CASkills
- Responsive to new challenges
- Critical thinking
- Effective issue resolution
- Customer Service
- Proficient in Microsoft and Google Suite
Timeline
Medi-Cal Customer Service Representative
Kelly Services
10.2024 - 05.2025
Section 8 Call Center Representative
Nan McKay & Associates
05.2023 - 09.2024
Data Assistant
Ambassador CD tech
02.2020 - 01.2023
Property Management Assistant
Common Ground LLC
01.2010 - 06.2015
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West LA College
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