Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Asmo Saleban

Surrey,British Columbia

Summary

Skilled Dispatcher with a proven track record at Bluejays Logistics Inc, adept in stress tolerance and decision-making. Excelled in optimizing route efficiency and enhancing team coordination, significantly improving timely deliveries and customer service. Expert in dispatch software and active listening, I spearheaded initiatives that streamlined processes and boosted operational efficiency.

Overview

2
2
years of professional experience

Work History

Dispatcher

Bluejays Logistics Inc
02.2020 - 01.2021
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Coordinated load bookings for drivers using Power DAT platform.
  • Pre-planned loads for drivers, optimizing route efficiency and ensuring timely deliveries.
  • Established new company setups and monitored driver hours.

Dispatcher

Sunlight Logistics
01.2019 - 12.2020
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Determined mileage and freight expenses for precise cost management.

Education

Lester B Pearson High School
Calgary, AB

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Dispatch software
  • Stress tolerance
  • Time management
  • Problem-solving
  • Incident reporting

Languages

English
Professional Working

Timeline

Dispatcher

Bluejays Logistics Inc
02.2020 - 01.2021

Dispatcher

Sunlight Logistics
01.2019 - 12.2020

Lester B Pearson High School

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Asmo Saleban