Summary
Overview
Work History
Education
Skills
Singing and Dancing
Interests
Timeline
ASMITA DAHAL

ASMITA DAHAL

London,ON

Summary

An enthusiastic hardworking and passionate job seeker with strong organizational skills, dedicated Customer Service professional knowledge with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Junior Assistant

Sanima Bank
03.2021 - 10.2023
  • Greeted guests in with friendliness and professionalism ,understanding and resolving the queries of each and every customer on bank premises and over phone call. Successfully managed over 80 customer calls per day.
  • Opened and closed several bank accounts, prepared checks, helped replace lost or stolen credit or debit cards
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly that increased customer satisfaction by 20% for FY 2022
  • Successfully met yearly target of collecting Npr 4 crore Deposit in "New account opened by referral" and opening 200+ new accounts for FY 2022.
  • Received deposits and loan payments in cash and checks, issued savings withdrawals and recorded all the information related to it
  • Provided satisfactory information about the products and services along with the status of the customer's accounts
  • Handled records, files and indexes consisting of confidential and sensitive information discreetly, maintaining confidentiality at all times
  • Developed strong relationships with clients for increased loyalty ,retention and satisfaction
  • Assisted in the preparation of reports, providing essential data analysis that informed strategic decisions
  • Managed inventory levels to ensure adequate supplies were available at all times
  • Achieved "Very Good" status in yearly performance review of the Sanima Bank

Cashier

Sajilo Kinbech Private Limited
04.2018 - 03.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels by reducing waiting times.
  • Tallied cash drawer at beginning and end of each work shift
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues, complete purchases, locating items
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions
  • Contributed to store success by maintaining high standards of cleanliness throughout facility that helped retaining customer 50% more
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs especially during festival month of September (Dashain festival) when customer flow was excessive that helped business to profit around CAD 50000/- in that month only.(which is almost 90 times more than in any month)
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Sales Representative

Kapan Auto Enterprises
12.2016 - 01.2018
  • Created brand awareness
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Trained and mentored new sales representatives.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Met 98% of sales target of FY 2017.
  • Met with existing customers to discuss business needs
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated new leads through networking and attending industry events.

Education

Bachelor of Business Management - Business Management

Shankerdev Campus, Ram Shah Path,Putalisadak,Kathmandu, Nepal
09.2021

Higher Secondary School - Business Management

Udayasi English Higher Secondary School , Triyuga Municipality Ward Number 11,Udayapur,Nepal
11.2016

School - Accounts

Udayasi English Higher Secondary School , Triyuga Municipality Ward Number 11,Udayapur,Nepal
06.2014

Skills

  • Marketing skills
  • Professional training on Excellent Customer Service
  • Database, Core-banking knowledge and training
  • File organization
  • Time management
  • Report preparation
  • Multitasking capabilities
  • Telephone etiquette
  • Relationship Building

Singing and Dancing

I have passion for singing and its something i enjoy doing in my free time. It's hobby that brings me alot of joy and fulfillment. Dance is my favourite hobby and I enjoy dancing alot.I started when I was 7 years old .I performed in many Dance competition in schools and now dance is therapeutic for me.

Interests

Machine learnning

Robotics

Community Involvement

Hiking /Trekking

Timeline

Junior Assistant - Sanima Bank
03.2021 - 10.2023
Cashier - Sajilo Kinbech Private Limited
04.2018 - 03.2020
Sales Representative - Kapan Auto Enterprises
12.2016 - 01.2018
Shankerdev Campus - Bachelor of Business Management , Business Management
Udayasi English Higher Secondary School - Higher Secondary School, Business Management
Udayasi English Higher Secondary School - School , Accounts

Similar Profiles

CREATE PROFILE
ASMITA DAHAL