Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Asmaa Karmouni

Montreal

Summary

Hardworking and upbeat customer service representative and people person with 7 years experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess Manager

Pink Sky
05.2024 - 01.2025
  • Ensured that all guests received prompt, courteous attention from the hostesses.
  • Trained new hostesses in customer service and job duties.
  • Created daily schedules for the hostess staff to ensure appropriate staffing levels during peak times.
  • Resolved any complaints or issues with customers quickly and professionally.

Bottle Girl

Cravin Kitchen Lounge
11.2023 - 12.2024
  • Provided guests with drink menus and answered questions about drinks and ingredients.
  • Assisted servers with filling drink orders in busy periods.
  • Assisted bartenders in mixing cocktails according to recipes.
  • Worked closely with management team to ensure smooth operations.

Bilingual Customer Service Supervisor

Aritzia
12.2022 - 06.2023
  • Reviewed incoming calls, emails, chats on a daily basis to monitor progress against KPIs.
  • Ensured all customers received timely responses to inquiries or complaints via telephone, email or other channels.
  • Implemented process improvements based on findings from surveys, focus groups and other research methods.
  • Managed team schedule for proper coverage during peak hours of operation.

Server

Cactus Club
05.2021 - 04.2022
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Greeted guests and provided menus.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Accurately recorded orders on cash register and point-of-sale system.

Education

High School Diploma -

Jeunes Sans Frontieres
Brampton, ON
06-2019

Skills

  • Customer service
  • Employee training
  • Schedule management
  • Bilingual French and English
  • Smart Serve Certification

Certification

  • First Aid CPR

Timeline

Hostess Manager

Pink Sky
05.2024 - 01.2025

Bottle Girl

Cravin Kitchen Lounge
11.2023 - 12.2024

Bilingual Customer Service Supervisor

Aritzia
12.2022 - 06.2023

Server

Cactus Club
05.2021 - 04.2022

High School Diploma -

Jeunes Sans Frontieres
Asmaa Karmouni