ASMA ZARIWALA
Surrey,BC
Summary
Proven leader in customer service and sales, adept at problem-solving and critical thinking, significantly increased loyalty and sales targets at AKHLAQUE KHAN. Skilled in active listening and negotiations, fostering strong client relationships and team collaboration. Achieved notable customer satisfaction, demonstrating exceptional communication and adaptability. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
FIROZ KHAN
02.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Sales Manager
AKHLAQUE KHAN
01.2010 - 02.2022
- Established strong relationships with key clients, leading to increased repeat business and referrals.
- Increased customer satisfaction by addressing and resolving customer inquiries and concerns promptly.
- Led successful negotiations on high-value contracts, securing profitable deals for the company.
- Managed a team of sales representatives to achieve monthly and quarterly sales targets.
- Implemented systems and procedures to increase sales.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
INDIGO AIRLINES
NOZAD DASTUR
01.2008 - 01.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Arts - ARTS
SOPHIA COLLEGE
MUMBAI04.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Conflict Resolution
- Payment Processing
- Microsoft Excel
- Product Knowledge
- Appointment Scheduling
- Quality Control
- Delivery Scheduling
- Shipping procedures understanding
- Brand representation
- Document Control
- Dispute Resolution
- Quality Assurance Controls
- Report Generation
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
FIROZ KHAN
02.2022 - 04.2024
Customer Sales Manager
AKHLAQUE KHAN
01.2010 - 02.2022
INDIGO AIRLINES
NOZAD DASTUR
01.2008 - 01.2010
Bachelor of Arts - ARTS
SOPHIA COLLEGE
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