Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Asma Shabir

Brampton,ON

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level customer service position. Ready to help the team achieve company goals. Additionally, I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude and willing to take on added responsibilities to meet team goals.


Overview

1
1
year of professional experience

Work History

Customer Service Representative

Telenor Pakistan
01.2024 - 11.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - Plants Biology

Ghazi University D.G. Khan
Pakistan
12-2026

No Degree - English Language

Adult Education Center
Brampton, ON
06-2025

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Excellent interpersonal skills
  • Adaptability and flexibility
  • Team player
  • Computer proficiency
  • Customer relations

Languages

Urdu
Native or Bilingual

Timeline

Customer Service Representative

Telenor Pakistan
01.2024 - 11.2024

Bachelor of Science - Plants Biology

Ghazi University D.G. Khan

No Degree - English Language

Adult Education Center

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Asma Shabir