Dedicated professional with demonstrated strengths in instructional designing, curriculum development, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company's success.
Coached employees on best practices, providing constructive
feedback to support their professional growth.
•Delivered dynamic presentations to facilitate learning and retention
among diverse audiences.
•Enhanced trainee engagement through interactive workshops and
hands-on activities.
•Facilitated team-building exercises to foster collaboration between
department members.
•Developed customized training materials for various industries,
ensuring relevance to the target audience.
•Contributed to the retention of top talent by providing employees
with the resources and support necessary to excel in their roles.
•Optimized training delivery schedules, accommodating diverse
learning styles and work commitments.
•Customized leadership development programs, resulting in marked
increase in leadership capabilities across departments.
•Boosted training session effectiveness with integration of
multimedia tools.
•Pioneered mentorship program, fostering professional growth and
development.
•Advanced organizational goals through strategic development of
training initiatives aligned with company objectives.
•Improved learning outcomes with application of adult learning principles in all training programs.
• Facilitated virtual, in-person and blended learning sessions.
Familiar with MS Word, PowerPoint, Articulate Storyline, Zoom, Google Meet, SharePoint.
Identified workers with specific skill sets to recommend for
promotions or raises, increasing internal hiring to 20%.
Managed a team of customer service representatives, consistently achieving performance targets and goals.
•Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
•Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
•Engaged clients in person and over phone to answer questions and address complaints.
•Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
•Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
• Reviewed associate performance to identify training needs.
Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.