Asma Rafiq
Calgary,AB
Summary
Proven Security Officer and Team Leader at Securitas Security, adept in incident reporting and fostering team unity. Enhanced facility safety through vigilant patrolling and effective emergency response, achieving a significant reduction in security breaches. Skilled in CCTV monitoring and verbal communication, consistently ensuring a secure, customer-friendly environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security
02.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Cashier Team Lead
McDonald's Restaurant
10.2011 - 12.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School - Science
Forest Lawn High School
Calgary, ABBasic Security Course
10.2019
Retail Training
CIWA 04.2017
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- CCTV Monitoring
- Security Screenings
- FLUENT IN LANGUAGE
- Dispatch
- Patrolling
- Verbal and written communication
- Punctuality
- Security camera monitoring
- First Aid Certified
- Reporting skills
- ID Verification
- Emergency awareness
- Event security
- Vehicle inspections
- Team Player
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Adaptable and Flexible
- Team Leadership
- CPR Certified
Languages
English
Professional Working
Punjabi
Full Professional
Certification
Fundamental health and safety in work place. 24 May 2022
First Aid training in the workplace. 2 June 2022
CPR, AED, First Aid. 30 May 2022
Construction safety training system ( CSTS Fundamentals-2022 ) 30 May 2023
ACSA, WHIMIS 2015 worker education ( General ) (CSTS-2022). 7th June 2022
Food safety knowledge, basic training. 7th June 2023
Timeline
Security Officer
Securitas Security
02.2020 - Current
Cashier Team Lead
McDonald's Restaurant
10.2011 - 12.2020
High School - Science
Forest Lawn High School
Basic Security Course
Retail Training
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