Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Popeyes Louisana Kitchen
Toronto, Ontario
11.2023 - Current
Monitored store operations to ensure compliance with company policies and procedures.
Provided coaching and guidance to team members when necessary to improve performance.
Trained new employees on company policies, procedures, and job responsibilities.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Medical Administrative Assistant Intern
Markham-Stouffville Urgent Care Centre
Markham, Ontario
05.2024 - 08.2024
Prepared medical records for patient visits and maintained accurate filing systems.
Updated patient charts with current medications, allergies, and vital signs.
Provided administrative support to physicians, nurses, and other healthcare staff.
Answered incoming calls, responded to inquiries, and directed calls to appropriate staff members.
Assisted in scheduling patient appointments and verifying insurance coverage.
Organized documents such as consent forms, medical histories, test results.
Accuracy Captain/Cashier
Popeyes Louisana Kitchen
Vaughan, Ontario
11.2021 - 07.2023
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Assisted customers over the phone regarding store operations, product information and order placement.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Issued receipts, refunds, credits or change due to customers.
Balanced daily transactions on a computerized point-of-sale system.
Answered customer inquiries regarding store policies and procedures.
Education
Associate of Science - Office Administration-Health Services
Centennial College of Applied Arts And Technology
Scarborough, ON
09-2024
Skills
Communication
Excellent customer service skills
Organizational and multitasking skills
Microsoft Office Suite
Problem-solving abilities
Professionalism
Teamwork and collaboration
Reliability
Accurate data entry
Typing speed of 52 wpm
Languages
English
Full Professional
Certification
IELTS
L: 8.5, S: 7.5, R: 6, W: 6.
Timeline
Medical Administrative Assistant Intern
Markham-Stouffville Urgent Care Centre
05.2024 - 08.2024
Shift Manager
Popeyes Louisana Kitchen
11.2023 - Current
Accuracy Captain/Cashier
Popeyes Louisana Kitchen
11.2021 - 07.2023
Associate of Science - Office Administration-Health Services