Asma Mahalma
Montreal,QC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Case Coordinator
Dialogue
Montreal, QC
10.2024 - Current
- Represent the first point of contact between the patient and the medical team
- Liaising between the medical & technical support teams to help patients and providers through various medical, technical or logistical issues
- Manage crises, monitor operations during the night, and provide technical support
- Research the appropriate resource for the patient to deliver an unforgettable experience
- Provide and guarantee total customer satisfaction
- Ensure patient safety in your member-facing role
Collection Customer Service Representative
National Bank
Montreal, Quebec
10.2021 - 10.2024
- Responded promptly and courteously to all customer inquiries to resolve issues related to overdue accounts
- Provided customer service
- Processed payments and updated account information in the system
- Initiated outbound calls to customers with delinquent accounts
- Assisted customers with understanding their payment options
- Monitored customer accounts for timely payments
- Investigated and resolved discrepancies on customer account
Customer Service Coordinator
Renwil
Montreal, QC
08.2021 - 09.2022
- Manage a team of Independent Sales representatives in the United States
- Manage merchants, designers and retail representative’s orders & files
- Answer and perform follow-up phone calls regarding stock availability and price inquiries
- Answer mail inquiries, and text messages from territory representatives and designers
- Enter purchase orders sent by mail or on the website while following special regulations
- Maintain liaison between the company and the designers while providing outstanding customer service
Customer Service Representative
Canon Inc
Montreal, Quebec
09.2019 - 10.2020
- Place toner orders for corporate clients
- Place service calls for defective Canon printers.
- Answer inquiries regarding pending orders on system 85/SGA
- Place supply order for the appropriate Canon printers
Claims Representative
Crawford Inc
Montreal, Quebec
08.2017 - 09.2019
- Aid clients in placing automobile and property insurance claims
- Provide emergency assistance by assigning contractors & adjusters
- Provide policy information and setting up rental reservations through Enterprise or Discount
- Answer general inquiries related to insurance policies and claims procedures.
Education
College Certificat - Human Resources Management
Gérald-Godin
Montreal, QC01-2025
High School Diploma -
Evangeline
Montreal, QC08-2009
Skills
- Progress Tracking
- Interviewing skills
- Excellent communication abilities
- Interpersonal abilities
- Active listening strengths
- Case Documentation
- Case oversight
- Quality Assurance
- Problem solver
- Patient and empathy
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Limited
Accomplishments
- Award for Exceptional Customer Service Quality
- Customer Excellence & Problem-Solving Achievement
Affiliations
- Golfing
- Formula 1
- Kickboxing
- Equestrian center volunteer
References
References available upon request.
Timeline
Case Coordinator
Dialogue
10.2024 - Current
Collection Customer Service Representative
National Bank
10.2021 - 10.2024
Customer Service Coordinator
Renwil
08.2021 - 09.2022
Customer Service Representative
Canon Inc
09.2019 - 10.2020
Claims Representative
Crawford Inc
08.2017 - 09.2019
College Certificat - Human Resources Management
Gérald-Godin
High School Diploma -
Evangeline
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