Asma Kouser
Toronto,ON
Summary
Adept at fostering positive customer relations and enhancing workplace productivity, leveraged organizational skills and food safety knowledge at a Chocolate Factory to innovate unique flavor combinations, boosting sales. Demonstrated exceptional customer service and adherence to safety standards, underscoring commitment to quality and team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Donland Gift Shop
General Work and Cashier
08.2023 - 10.2024
- Ensured smooth financial transactions with accurate cash handling, timely deposits, and thorough record-keeping practices.
- Delivered exceptional customer service experiences through active listening skills, prompt problem resolution techniques, and follow-up communications with patrons.
- Strengthened vendor partnerships by maintaining open lines of communication regarding product availability issues or concerns about pricing structures or delivery timelines.
- Ensured compliance with federal regulations regarding workplace safety protocols or financial reporting requirements by regularly reviewing company policies and updating procedures as necessary.
Coffee Time
Customer Service and General Worker
01.2022 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Scarbrough Chocolate Factory
General Worker
03.2022 - 04.2023
- Troubleshot and repaired malfunctioning kitchen equipment to maintain team performance levels.
- Increased sales through the development of unique flavor combinations and seasonal offerings.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Made confections by hand and ordered ingredients from suppliers.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
Education
High School Diploma -
Punjab University
06-2006
Skills
- Customer Service
- Organizational Skills
- Calm Under Pressure
- Customer Relations
- Kitchen set up
- Food Safety Regulations
- Cash control
- Temperature Control
- Recipe Adaptation
- Food allergy knowledge
- Cleaning and sanitization
- Customer Needs Assessment
Timeline
Donland Gift Shop
General Work and Cashier
08.2023 - 10.2024
Scarbrough Chocolate Factory
General Worker
03.2022 - 04.2023
Coffee Time
Customer Service and General Worker
01.2022 - 09.2023
High School Diploma -
Punjab University
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