Asma Issa
Maple,Ontario
Summary
Experienced with client support and case management in social services. Utilizes strong communication and empathy to connect with diverse populations. Skilled in resource coordination and crisis intervention. Conducting thorough assessments and creating individualized care plans to meet client needs. Work with teams and adapt to dynamic situations to ensure optimal client outcomes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Psychogeriatric Case Manger
LOFT Community Services
09.2024 - 04.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Partnered with physicians, social workers, activity therapists, case managers, and behavioral support Workers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Student Social Service Worker
Weston Neighbourhood
05.2024 - 08.2024
- Utilized problem-solving skills to address complex customer needs effectively.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Collaborated with team members to ensure optimal service quality for all customers.
- Facilitated smooth communication between clients, coworkers, and management through clear verbal and written interactions.
- Boosted overall productivity by taking initiative in completing tasks efficiently without compromising quality.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
Personal Support Worker
Plan A York
08.2022 - 01.2024
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Maintained frequent supervision of residents unable to call for assistance.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Personal Support Worker
Sienna Senior Living
11.2022 - 12.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Personal Support Worker
Bayshore Home Health
02.2022 - 09.2022
- Provided preventative care to residents by positioning and applying skin care treatments to prevent/treat sores,
- Helped residents with ambulation, and transferred residents utilizing electric/manual equipment and lifting devices.
- Recognized and reported abnormalities or changes in patient's health status to case manager.
Personal Support Worker
Home Istead
12.2021 - 05.2022
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client's nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
Personal Support Worker Student
Chartwell Aurora
12.2021 - 04.2022
- Cared for elderly patients inside long-term care centers; leveraged gentle persuasive methods to take care of residents with dementia, challenging behavior, and Alzheimer's disease; leveraged Hospice Palliative Care training to take care of hospice patients. Championed client/resident personal, psychological, emotional, and intellectual; advised and provided companionship to residents.
Education
Diploma - Social Service Worker
Seneca Polytechnic
06.2025
Diploma - personal support worker
Trios College
05.2022
Certificate - First Aid & CPR/AED Level C
Canadian Red Cross
08.2021
Diploma -
Emery Collegiate Institute High School
06.2021
Skills
- Effective Communication
- Active Listening
- Organized
- Time management
- Team Collaboration
- Interpersonal Skills
- Community Outreach
- Client Records Management
- Case management
- Client advocacy
- Patient care
- Documentation and reporting
Languages
English
Timeline
Psychogeriatric Case Manger
LOFT Community Services
09.2024 - 04.2025
Student Social Service Worker
Weston Neighbourhood
05.2024 - 08.2024
Personal Support Worker
Sienna Senior Living
11.2022 - 12.2023
Personal Support Worker
Plan A York
08.2022 - 01.2024
Personal Support Worker
Bayshore Home Health
02.2022 - 09.2022
Personal Support Worker
Home Istead
12.2021 - 05.2022
Personal Support Worker Student
Chartwell Aurora
12.2021 - 04.2022
Diploma - personal support worker
Trios College
Certificate - First Aid & CPR/AED Level C
Canadian Red Cross
Diploma -
Emery Collegiate Institute High School
Diploma - Social Service Worker
Seneca Polytechnic
Similar Profiles
CAROLYNE MASINDECAROLYNE MASINDE
Case Manager at LOFT Community ServicesCase Manager at LOFT Community Services
Yashika Yashika null
Intensive Case Manager, Addictions & Supportive Housing (ASH) at LOFT Community ServicesIntensive Case Manager, Addictions & Supportive Housing (ASH) at LOFT Community Services
ABIODUN OWOEYEABIODUN OWOEYE
Personal Support Worker at LOFT Community ServicesPersonal Support Worker at LOFT Community Services