ASMA ESSA
Edmonton,AB
Summary
Friendly and efficient Front Desk Receptionist with 4 +years of experience in hospitality. Proven ability to manage check-ins, resolve guest concerns, and maintain smooth front desk operations in busy environments. Skilled in using Opera and other PMS systems, handling administrative duties, and creating a warm, welcoming atmosphere for guests.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Chateau Nova Yellowhead
Edmonton, AB
09.2021 - 02.2025
- Greeted and checked in an average of 80+ guests per day with a professional, friendly attitude
- Accurately handled cash, credit card payments, deposits, and daily billing reports
- Resolved guest concerns efficiently, boosting satisfaction and reducing complaints
- Supported scheduling, filing, and front office organization to keep operations running smoothly
- Maintained clean, professional front desk environment at all times
- Trained and mentored new staff on front desk procedures and systems
Front Desk Receptionist
Chateau Nova Yellowhead
Edmonton, AB
09.2021 - 02.2025
- Greeted and checked in an average of 80+ guests per day with a professional, friendly attitude
- Accurately handled cash, credit card payments, deposits, and daily billing reports
- Resolved guest concerns efficiently, boosting satisfaction and reducing complaints
- Supported scheduling, filing, and front office organization to keep operations running smoothly
- Maintained clean, professional front desk environment at all times
- Trained and mentored new staff on front desk procedures and systems
Sales Associate
Hudson’s Bay Company
Edmonton, AB
06.2018 - 01.2020
- Assisted customers with purchases, returns, and inquiries in a fast-paced retail environment
- Maintained strong product knowledge and upsold during promotions
- Trained new associates in store operations and customer service
- Recognized for excellent service and team support
Sales Associate
Hudson’s Bay Company
Edmonton, AB
06.2018 - 01.2020
- Assisted customers with purchases, returns, and inquiries in a fast-paced retail environment
- Maintained strong product knowledge and upsold during promotions
- Trained new associates in store operations and customer service
- Recognized for excellent service and team support
Cashier Team Lead
Nine West Shoes
Edmonton, AB
08.2016 - 02.2018
- Supervised daily cashier operations, including opening/closing and cash handling
- Trained junior team members on POS systems and customer service practices
- Ensured store cleanliness and effective merchandising
- Provided helpful, courteous service to build customer loyalty
Cashier Team Lead
Nine West Shoes
Edmonton, AB
08.2016 - 02.2018
- Supervised daily cashier operations, including opening/closing and cash handling
- Trained junior team members on POS systems and customer service practices
- Ensured store cleanliness and effective merchandising
- Provided helpful, courteous service to build customer loyalty
Education
High School Diploma - undefined
L'Amoreaux Collegiate Institute
Agincourt, ON01.2013
Skills
- Guest check-in/check-out
- Complaint resolution
- Professional phone etiquette
- Team collaboration
- Reservation systems (Opera, custom PMS)
- Payment handling & billing
- Data entry
- Confidentiality management
- Multitasking in high-traffic environments
- Hospitality protocols
- Front desk organization
Languages
English
Elementary
Timeline
Front Desk Receptionist
Chateau Nova Yellowhead
09.2021 - 02.2025
Front Desk Receptionist
Chateau Nova Yellowhead
09.2021 - 02.2025
Sales Associate
Hudson’s Bay Company
06.2018 - 01.2020
Sales Associate
Hudson’s Bay Company
06.2018 - 01.2020
Cashier Team Lead
Nine West Shoes
08.2016 - 02.2018
Cashier Team Lead
Nine West Shoes
08.2016 - 02.2018
High School Diploma - undefined
L'Amoreaux Collegiate Institute