ASMA DOUSE
St. Catharines
Summary
Experienced with over eight years of related experience in managerial and associate roles within various fast-paced environments. Highly motivated and able to work within a team or independently using knowledge acquired through various job opportunities. Possess the ability to follow instructions, keep confidentiality with sensitive information and keep professionalism from start to finish.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Coordinator
Boldt Pools And Spas
03.2023 - Current
- Managed delivery team and delivery department.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Created weekly schedule to efficiently coordinate spa deliveries all across Ontario.
- Managed, transmitted and filed delivery paperwork and contracts.
- Managed employee schedules and time cards via ADP.
- Problem solved for the delivery team in real time.
- Hired, coached and trained new delivery team members.
- Kept track of all incoming inventory arriving at the distribution centre.
- Motivated workers to exceptional performance through implementation of new strategies.
Lead Service Broker
KTX Insurance
05.2020 - 03.2022
- Supervising service team.
- Interviewing and training new employees, approving amendments made by staff, conducting monthly staff meetings, entering data into software.
- Reaching out to third party companies and professionals to solve policy concerns, amending and creating new insurance policies.
- Keeping client and company information confidential.
- Prepared contracts and related documentation according to strict standards.
Fashion sales floor manager
Walmart Canada
01.2018 - 05.2020
- Training and walk through for new employees.
- Creating employee schedules and assigning daily tasks.
- Providing customer service and assistance in person and over the phone, de-escalating and solving issues in prompt and professional manner.
- Organizing fashion floor layout to maximize sales and efficiency.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Pharmacy Assistant
Shoppers Drug Mart
09.2015 - 03.2017
- Correctly entered patient and drug information into computer software and proceeded to follow up on entered data and filled prescriptions.
- Professionally and respectfully understood each patient's situation and problem and best attempted to answer questions based on specific situations.
- Provided exemplary customer service to each customer's needs and fulfilled any specific requests made my patients to ease their medical experience or disability.
- Attended cash register and cashed customers prescriptions out according to pharmacy expectations.
- Filed away monthly and weekly reports into an organized system along with carefully filing each patient records for confidentiality, accurately restocked medications to their correct areas.
Education
Bachelor of Commerce -
McMaster University
04.2022
Insurance -
Mohawk College
09.2018
Skills
- Experienced in providing customer service to customers of various needs and managing staff members to complete their duties successfully
- Positive attitude towards challenges and solving problems in a timely and professional manner
- Possess great time management skills and have the ability to prioritize tasks well
- Friendly personality and easily approachable
- Schedule Coordination
Certification
- RIBO, Registered Insurance Brokers of Ontario
- CIP Essentials of Loss Adjusting, Insurance Institute of Ontario
- CIP Insurance against Liability, Insurance Institute of Ontario
- CIP Fraud and awareness, Insurance Institute of Ontario
- CIP Principles and Practice of Insurance, Insurance Institute of Ontario
- CIP Underwriting Essentials, Insurance Institute of Ontario
- Smart Serve, Smart Serve Ontario
- Prevent Harassment, Bullying and Violence Training, HR Proactive Inc.
- Excellence in Customer Service Training, VPI Working Solutions
- Health and Safety Training [including Globally Harmonized System YWCA Hamilton
- Accessibility for Ontarians with Disabilities Act (AODA) Training. YWCA Hamilton
- Specialist High Skills Major Program (SHSM) in business, St. Thomas More C.S.S
Activities
- Volunteered four years with H4H (Halloween for Hunger) during high school, giving back to the community by collecting non-perishable food items for those in need.
- Volunteered with Christmas Miracle for three years, a program that attempts to raise money and gifts to help give children and families in need a better holiday season.
- Volunteered with a booth at festival of friends in Gage Park to set up and take down and worked together to operate it over the course of a few days
References
References available upon request.
Timeline
Delivery Coordinator
Boldt Pools And Spas
03.2023 - Current
Lead Service Broker
KTX Insurance
05.2020 - 03.2022
Fashion sales floor manager
Walmart Canada
01.2018 - 05.2020
Pharmacy Assistant
Shoppers Drug Mart
09.2015 - 03.2017
Bachelor of Commerce -
McMaster University
Insurance -
Mohawk College
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