Asma Ben naia
Caraquet,État/Région
Summary
Dynamic restaurant supervisor with a proven track record at Greco Pizza, enhancing guest satisfaction through exceptional service and effective problem-solving. Skilled in team management and staff training, I successfully resolved disputes and implemented quality improvements, driving operational efficiency and fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Certified Restaurant Supervisor
Greco Pizza
02.2023 - Current
- Enhanced guest satisfaction by consistently delivering exceptional service and effectively addressing customer concerns.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
GERANTE RESTAURANT
LA RECETTE
04.2018 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
GERANTE DE RESTAURANT
PIZZA TITOU
06.2014 - 04.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
CUISINE
CENTRE DE FORMATION EL WAEED
TUNIS TUNISIE07-2013
DOCUMENTATION ET ARCHIVES
UNIVERSITE DE DOCUMENTATION ET ARCHIVES TUNIS
MANOUBA TUNISIE 06-2009
Bachelor of Arts - LITTERATURE
LYCEE EL WAFA
ARIANA TUNISIE06-2008
Skills
- Team management
- Customer service
- Service quality
- Guest relations
- Staff training
- Staff supervision
- Cost accounting
Languages
French
Professional Working
Arabic
Full Professional
English
Limited Working
Timeline
Certified Restaurant Supervisor
Greco Pizza
02.2023 - Current
GERANTE RESTAURANT
LA RECETTE
04.2018 - 01.2023
GERANTE DE RESTAURANT
PIZZA TITOU
06.2014 - 04.2018
CUISINE
CENTRE DE FORMATION EL WAEED
DOCUMENTATION ET ARCHIVES
UNIVERSITE DE DOCUMENTATION ET ARCHIVES TUNIS
Bachelor of Arts - LITTERATURE
LYCEE EL WAFA
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