Asma Akter
Scarborough,ON
Summary
Detail-oriented and customer-focused professional with strong administrative, communication, and computer skills, experienced in responding to clinic inquiries, maintaining digital records, preparing reports, coordination information sessions, and providing excellent customer service. Proficient Microsoft Office applications and committed to delivering accurate and professional support in office environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative / Customer Service Experience
- Answered client and customer inquiries in person, by phone, and by email.
- Addressed customer concerns and complaints professionally.
- Obtained and reviewed relevant information to assess client feedback and inquiries.
- Maintained and managed digital databases and records.
- Documented completed work accurately and efficiently.
- Received, logged, and tracked customer complaints.
- Prepared communication, educational, and informational materials.
- Coordinated workshops, meetings, and information sessions.
- Gathered, researched, and prepared communication materials.
- Explained procedures, risks, and benefits to clients in a clear and professional manner.
- Assisted with cost monitoring and reporting systems.
- Communicated effectively with clients, team members, and stakeholders.
Online Arabic & Quran Teacher (Self-Employed)
01.2019 - 01.2026
- Provided one-on-one online lessons to students.
- Managed schedules and ensured punctuality.
- Communicated clearly with students and parents.
- Demonstrated patience, organization, and responsibility.
Ramah Bakery store
Scarborough, ON
01.2022 - 01.2025
- Prepared and baked cakes, cookies, and sweets.
- Maintained cleanliness and followed food safety standards.
Online Sales (eBay & Kijiji)
01.2018 - 01.2025
- Managed product listing and customer inquiries.
- Handled payments, refunds, and deliveries efficiently.
- Provided excellent customer service and resolved issues.
- Organized inventory and tracked orders.
- Developed strong communication and problem-solving skills.
Education
Associate of Arts -
Academy of Learning Career College
04-2024
B.Ed - undefined
IOU ISLAMIC UNIVERSITY ONLINE
01-2023
High School Diploma - undefined
Bangladesh
01-2007
Skills
- Microsoft Words
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Project
- Microsoft Office Suite
- Zoho CRM
- Enterprise Resource Planning (ERP) Software
- Microsoft windows
- Internet Applications
- Desktop Publishing Software
- Customer Service
- Complaint Resolution
- Administrative Support
- Data Entry and Database Management
- Communication and Public Relations
- Report Preparation
- Information Management
- Workshop Coordination
- Record Keeping
- Problem Solving
- Time Management
- Team Collaboration
Certification
- Standard First Aid & CPR (Level C)
- English for Academic Purposes (EAP) Centennial College, Toronto, ON 2025
SKILLS
- Strong communication and customer service skills
- Basic knowledge of medical terminology
- Patient scheduling and appointment coordination
- Data entry and computer proficiency (MS word, Excel)
- Professional, friendly, and respectful attitude
- Ability to maintain confidentiality
- Strong multitasking and time management skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Ramah Bakery store
01.2022 - 01.2025
Online Arabic & Quran Teacher (Self-Employed)
01.2019 - 01.2026
Online Sales (eBay & Kijiji)
01.2018 - 01.2025
Administrative / Customer Service Experience
B.Ed - undefined
IOU ISLAMIC UNIVERSITY ONLINE
High School Diploma - undefined
Bangladesh
Associate of Arts -
Academy of Learning Career College