Asma Abdillahi
Ottawa,ON
Summary
Meticulous professional with a proven history of success providing effective legal support to attorneys across multiple areas of law. Skilled at managing a high volume of administrative tasks, preparing legal documents, conducting research, and meeting deadlines. Diligent in studying briefs, case law, and case management. Aiming to leverage abilities to successfully fill the vacancy on a team. Frequently praised for teamwork by peers, with a strong understanding of legal procedures and a commitment to exceptional customer service. Experienced customer service professional with 4 years of experience, including roles at Adecco, Cirque Soleil, and Walmart. Demonstrated ability in coordinating resources, negotiating customer-focused solutions, and ensuring customer satisfaction. Eagerly seeking opportunities in customer service, sales, cleaning, and volunteerism. Highly motivated candidate well-versed in teaching and leading preschool-aged children. Possesses an innate ability to establish strong connections with students and create an inviting learning environment. Dedicated to helping children develop the skills needed for future success, seeking a service role to leverage these skills and contribute to a positive customer experience.
Overview
9
9
years of professional experience
Work History
Preschool Teacher
St. Thomas the Apostle Nursery School
2023.06 - 2023.08
- Facilitated engaging and creative activities for a cohort of 15 preschool students, successfully fostering intellectual curiosity and social development
- Introduced an innovative and well-received field trip program, achieving a 95% approval rating from both parents and students, leading to its adoption across all classrooms
- Successfully enhanced literacy and arithmetic competencies of students, including providing tailored support to 15 students with learning difficulties, ensuring their attainment of basic proficiency.
Package Handler
Intelcom
2021.01 - 2022.01
- Demonstrated efficiency in scanning and loading packages, while maintaining rigorous safety standards
- Skillfully handled fragile and hazardous products during the loading and unloading process, ensuring overall package safety
- Prepared the warehouse for deliveries, with a focus on cleanliness and organization, ensuring clear and obstruction-free walkways.
Cleane
Revera Montfort Long Term Care Home
2020.01 - 2022.01
- Managed comprehensive sanitation responsibilities, maintaining high standards of cleanliness to ensure safe environment
- Conducted thorough disinfection of high-touch areas including door handles, switches, remote controls, and common spaces
- Provided care for seniors during COVID-19 pandemic, emphasizing infection prevention through diligent cleaning of personal spaces and common areas.
Customer Service
Adecco, Cirque soleil
2019.05 - 2019.09
- Successfully coordinated resources and employees to facilitate customer service objectives, demonstrating efficiency in task planning and resource allocation to support strategic projects
- Showcased adaptability in negotiating customer-focused solutions within policy confines, and effectively communicated service delivery modifications to clients, ensuring comprehension and satisfaction.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 100%.
Walmart Cashier
Walmart
2018.06 - 2019.01
- Leveraged comprehensive understanding of company policies to handle payments, returns, and exchanges, ensuring smooth transactions and high customer satisfaction
- Proactively contributed to loss-prevention efforts through meticulous attention to detail and high integrity, while simultaneously cross-training to provide support for other customer service representatives as necessary
- Assured excellent customer experiences by effectively resolving complaints, processing transactions swiftly, and maintaining a clean and organized work environment.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Voluntary
Carrefour Adult School
2018.01 - 2018.06
- Successfully managed public announcements and effectively facilitated the recovery of donations
- Assisted vulnerable individuals by providing donations and facilitating form completion, ensuring aid reached those most in need.
Tutor
Academy
2015.01 - 2016.01
- Assessed student comprehension and progress, adjusting instruction methods in response to feedback for optimized learning outcomes
- Guided students through creative problem-solving techniques, efficient testing strategies, and stress management methods, fostering an environment conducive to successful performance on timed practice exams.
Emergency Management
Red Cross Djibouti
2014.06 - 2015.10
- Conducted in-depth interviews with individuals in high-need communities, gathering essential data to better understand and address their specific circumstances
- Compiled and presented comprehensive written reports, effectively communicating the community's needs and feedback derived from structured questionnaires and verbal interviews.
Education
Diploma - Immigration Case Manager
HERZING COLLEGE
Ottawa, ON07.2024
High School Diploma -
Carrefour Adult School
Ottawa, ON01.2022
Skills
- Visa applications
- Immigration inquiries
- Immigration case file strategies
- Document analysis
- Legal knowledge
- Child Development
- Classroom Organization
- Classroom Management
- Customer service orientation
- Customer service expertise
- Customer service improvement
- International Customer Service
Timeline
Preschool Teacher
St. Thomas the Apostle Nursery School
2023.06 - 2023.08
Package Handler
Intelcom
2021.01 - 2022.01
Cleane
Revera Montfort Long Term Care Home
2020.01 - 2022.01
Customer Service
Adecco, Cirque soleil
2019.05 - 2019.09
Walmart Cashier
Walmart
2018.06 - 2019.01
Voluntary
Carrefour Adult School
2018.01 - 2018.06
Tutor
Academy
2015.01 - 2016.01
Emergency Management
Red Cross Djibouti
2014.06 - 2015.10
Diploma - Immigration Case Manager
HERZING COLLEGE
High School Diploma -
Carrefour Adult School
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