Aasin Ismail
Calgary,AB
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Trail Appliances
10.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Associate
BED BATH AND BEYOND
Balzac, AB
03.2018 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Target
09.2013 - 11.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging..
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
No Degree - Open Studies
University of Calgary
07.2026
High School Diploma -
SAYEDA KHADIJA
07.2013
Skills
- Reading Comprehension
- Store Maintenance
- Microsoft Word
- Coordination
- Documentation
- Process Transactions
- Issue and Complaint Resolution
- Prioritization
- Microsoft Excel
- Managing Multiple Tasks
- Cultural Sensitivity
- Time Management
- Filing
- Customer service
- Active listening
- Critical thinking
Languages
English
Native or Bilingual
Arabic
Limited Working
Somali
Professional Working
Timeline
Customer Service Representative
Trail Appliances
10.2020 - Current
Sales Associate
BED BATH AND BEYOND
03.2018 - 10.2020
Sales Associate
Target
09.2013 - 11.2014
High School Diploma -
SAYEDA KHADIJA
No Degree - Open Studies
University of Calgary
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