Asis Singh
Mississauga,ON
Summary
Motivated and customer-focused individual with experience in logistics and delivery services, seeking to leverage my skills and background to excel in a position at FedEx. Adept at managing time, handling stress, and providing exceptional customer service while ensuring the efficient handling and delivery of packages.
Overview
4
4
years of professional experience
Work History
Delivery Driver / Package Handler
Voila Delivery
2023.10 - Current
- Provided excellent customer service, addressing delivery issues and ensuring customer satisfaction.
- Successfully delivered packages and groceries to residential and commercial locations near Greater Toronto Area, adhering to a strict schedule, delivery deadlines and route plan.
- Managed routes efficiently, utilizing GPS technology and local knowledge to optimize delivery schedules and minimize delays.
- Conducted pre-trip inspections and routine vehicle maintenance to ensure safety and reliability.
- Addressed customer inquiries and resolved delivery issues promptly, maintaining high levels of customer satisfaction.
- Accurately recorded delivery details, including obtaining signatures and ensuring proper documentation.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Representative
Walmart
2023.06 - 2024.08
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction in a fast-paced retail environment.
- Assisted with the loading and unloading of merchandise, demonstrating the ability to lift and maneuver heavy items safely and efficiently.
- Organized and sorted packages, ensuring accurate and timely delivery and pick-up of goods.
- Conducted quality checks on shipments, verifying that all items conformed to store standards and customer specifications.
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and accuracy in a high-pressure environment.
- Adapted to various schedules, including weekends and holidays, to meet business needs.
- Over three plus years of experience in a customer-facing role, providing exceptional service and support. Adept at addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
Delivery Driver
KH Parcel Delivery Service
2022.07 - 2023.10
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Demonstrated excellence in providing high-quality customer service. Skilled in addressing customer needs, handling complaints, and ensuring customer satisfaction.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Pizza Delivery Driver
Papa Johns Pizza
2021.01 - 2022.03
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
Education
Diploma - Hospitality And Tourism Management
Cambrian College of Applied Arts And Technology
04.2022
Skills
- Customer Service: Excellent interpersonal and communication skills, with a proven ability to resolve issues and ensure customer satisfaction.
- Time Management: Effective at managing time and prioritizing tasks in a fast-paced environment.
- Physical Stamina: Ability to lift and maneuver heavy packages, with experience handling items up to 150 lbs.
- Driving Skills: Valid driver’s license with a clean driving record and experience operating delivery vehicles.
- Multitasking: Capable of handling multiple responsibilities simultaneously while maintaining high accuracy and efficiency.
- Flexibility: Willingness to work various schedules, including weekends and holidays, based on business needs.
- Knowledge of Operations: Familiarity with logistics operations and some knowledge of Canadian Customs regulations.
Languages
English
Hindi
Punjabi
Timeline
Delivery Driver / Package Handler
Voila Delivery
2023.10 - Current
Customer Service Representative
Walmart
2023.06 - 2024.08
Delivery Driver
KH Parcel Delivery Service
2022.07 - 2023.10
Pizza Delivery Driver
Papa Johns Pizza
2021.01 - 2022.03
Diploma - Hospitality And Tourism Management
Cambrian College of Applied Arts And Technology
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