Asim K
Toronto,ON
Summary
Dynamic professional with a proven track record in customer service and technical support, exemplified during my tenure at VitalEdge Technologies. Excelled in high-stress situations, consistently exceeding performance metrics by leveraging CRM software proficiency and exceptional problem-solving skills. Improved footfall by 30% at Kalpataru through innovative data synchronization strategies, demonstrating a unique blend of business development acumen and interpersonal abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VitalEdge Technologies
01.2020 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Kalpataru
03.2019 - 06.2019
- Coordinated property tours, enhancing client engagement and streamlining scheduling processes.
- Supported real estate agents with research and paperwork, boosting operational efficiency using Salesforce.
- Built strong relationships with Channel Partners, fostering repeat business and referrals.
- Engaged with customers to build rapport and loyalty.
- Implemented Google My Maps for data synchronization, improving advertisement mapping, leading to improvement in footfall of 30%.
Retail Associate (Supermarket)
D-Mart Shopping Centre
08.2017 - 01.2019
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Restocked shelves efficiently, ensuring product availability and meeting customer demand.
- Used Inventory Management System (IMS) to track product movement, improving stock management and reporting accuracy.
Education
Post Graduate Degree Certificate - Project Management
George Brown College
Toronto, ON04-2025
Skills
- Customer service
- Call center experience
- Technical support
- Product and service solutions
- Quality assurance controls
- Shipping and logistics
- POS systems expert
- CRM software proficiency
- Business development
- Warehousing functions
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
French
Elementary
Interests
- High-Intensity Interval Training
- Hiking
- Strategy Games
- Listening to Music
- Avid Reader
- Learning new cooking techniques and expanding my culinary skills
Certification
- CPR/AED Certification
- Smart Serve
- Atlassian Agile Project Management Professional Certificate
- Microsoft Project 2021 and Project Online Desktop Essential Training
- Prepare for the Atlassian Managing Jira Projects (ACP-620) Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Infor LN
SalesForce
Microsoft Project
JIRA
Timeline
Customer Service Representative
VitalEdge Technologies
01.2020 - 08.2024
Sales Associate
Kalpataru
03.2019 - 06.2019
Retail Associate (Supermarket)
D-Mart Shopping Centre
08.2017 - 01.2019
- CPR/AED Certification
- Smart Serve
- Atlassian Agile Project Management Professional Certificate
- Microsoft Project 2021 and Project Online Desktop Essential Training
- Prepare for the Atlassian Managing Jira Projects (ACP-620) Certification
Post Graduate Degree Certificate - Project Management
George Brown College
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