ASIL FARES
Hamilton
Summary
HIGHLIGHT OF QUALIFICATIONS Recent Customer Service experience in various work environments Bilingual; fluent in English and Arabic Friendly individual who enjoys interacting with the public and building lasting connections with consumers A supportive team player, always willing to support and mentor group members Strengths in multitasking, organization, and time management; able to work under pressure and prioritize tasks effectively Proficient in the use of POS and computers, with experience in MS Word, email, and Internet browsers
Overview
7
7
years of professional experience
Work History
Accountant
Tax Done Right
01.2022 - Current
- Maintained and processed invoices, deposits, and money logs
- Analyze, examine, interpret records, and reconcile reports
- Process journal entries and correct records to ensure accuracy
- Proficiency in using tax preparation software
- Interviewed clients to collect their information to help them prepare their taxes and file tax returns
Customer Service Representative
Baskin Robbins
01.2022 - 01.2022
- On
- Greeted and helped customers with all they needed by answering their questions and serving them their favorite ice cream
- Used POS system experience to complete sales transactions with accuracy
- Helped customers over the phone and in person pick their ice cream cake designs, and built and decorated ice cream cakes
- Maintained cleanliness of the restaurant, showcase, tables, and kitchen
Customer Service Representative
Tim Horton
01.2019 - 01.2022
- Assisting with the assembly of guest food and coffee orders
- Maintaining order of counter, displays, tables
- Accurately entering orders into a Point of Sale (POS) system and processing payments
- Greeting guests and helping them select food and beverage items using menu knowledge
- Accurately processed customer transactions and maintained cash drawer
Baker, Tim Horton
01.2019 - 01.2022
- Baked all types of sweet bakery goods including daunts, cookies, and muffins
- Ensured the sanitization of the baking area daily
Customer Service Representative
CheeZaatar
01.2018 - 01.2019
- Experienced in cash handling procedures; processed cash and debit/credit transactions efficiently and accurately
- Served customers in person and over the phone, with a friendly and helpful approach
- Strong time-management skills and ability to work under pressure; completed food preparation activities, including basic prep, cooking, plating, and packaging
- Maintained a clean, tidy restaurant environment, sanitized seating area, kitchen, and dishes at a fast pace
Customer Service Representative
Freshly Squeezed
01.2017 - 01.2019
- Cultivated positive customer service with a warm, friendly, and client-centered approach; handled all consumer concerns with respect and tact
- Prepared bubble teas, smoothies, and juices, with strong attention to detail and dedication to the production of high-quality product
- Completed customer transactions quickly, with the ability to utilize POS and computer systems to process cash and debit/credit payments
- Ensured that storefront was consistently maintained, and all areas were sanitized in accordance with Food Safety Standards
Education
Canada - Business Accounting
Mohawk College
Diploma -
Secondary School, St. Charles Continuing Education Centre
2020
Al Azhar University
2019
2017
High School Diploma -
2015
Skills
- Financial Management
- Financial Statements
- Accounts Payable and Receivable
- Budget Forecasting Expertise
Timeline
Accountant
Tax Done Right
01.2022 - Current
Customer Service Representative
Baskin Robbins
01.2022 - 01.2022
Customer Service Representative
Tim Horton
01.2019 - 01.2022
Baker, Tim Horton
01.2019 - 01.2022
Customer Service Representative
CheeZaatar
01.2018 - 01.2019
Customer Service Representative
Freshly Squeezed
01.2017 - 01.2019
Canada - Business Accounting
Mohawk College
Diploma -
Secondary School, St. Charles Continuing Education Centre
Al Azhar University
High School Diploma -
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