ASIF SHUKKOOR
Scarborough,Ontario
Summary
Detail-oriented and results-driven Project Coordinator with over 3 years of experience in supporting and leading the delivery of small to medium-scale technology projects. Proven expertise in project management, documentation, and resource coordination, with a strong background in IT systems, infrastructure, and hardware/software installation. Skilled in advanced MS Office Suite, MS Project, and SharePoint, with a demonstrated ability to manage multiple priorities and ensure projects are delivered on time and within budget. Adept at building and maintaining positive client relationships, providing technical support, and conducting comprehensive status reporting and financial forecasting. Collaborative and proactive, committed to achieving project goals and enhancing operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Project Coordinator
Dream Integration Inc
Thornhill, Ontario
06.2023 - Current
- Managed end-to-end deployment of projects, ensuring timely and successful delivery. Provided oversight for key project documentation, coordinated revisions, and maintained version control.
- Maintained regular communication with clients and vendors, working towards enhancing relationships and addressing any issues for optimal client satisfaction.
- Designed and implemented projects in collaboration with team, ensuring compliance with regulatory frameworks and industry standards through routine maintenance.
- Oversaw the definition of project objectives and deliverables in collaboration with key stakeholders, ensuring technical feasibility. Implemented a systematic approach for managing changes to project scope, schedule, and expenses, as per established change management methodologies.
- Measured project performance using MS Project and other tools, prepared project status reports for multiple levels of the organization.
- Managed rolling financial forecasts for programs, tracked spend and variances to established baselines. Reviewed resource timesheets for accuracy, tracked actual vs planned activity, and coordinated partners and contractors to support delivery plans.
Customer Service Representative
LCBO - Store 0637
Markham, Ontario
11.2023 - Current
- Engage with customers in a friendly and professional manner, providing expert assistance and information about various products and services offered by LCBO
- Actively contribute to achieving sales objectives by recommending and upselling products based on customer preferences and needs
- Efficiently handle cash transactions, ensuring accuracy and adherence to LCBO's financial policies and procedures
- Assist in stocking, organizing, and maintaining inventory to ensure a well-presented and fully stocked retail environment
- Ensure strict adherence to LCBO's policies, procedures, and regulatory requirements, maintaining a high standard of integrity and compliance
- Assist in the training and development of new team members, sharing product knowledge, customer service best practices, and operational procedures
- Collaborate with colleagues and management to create a positive and cohesive team environment, contributing to the overall success of the store.
Project Assistant
Kalex Equipment Services
Scarborough, Ontario
06.2021 - 07.2023
- Demonstrated expertise in integrating hardware solutions with a focus on point-of-sale systems for renowned clients including Burger King, KFC, Pizza Hut, Rexall,and Taco Bell.
- Executed installation, configuration, and programming of network infrastructure to meet customer requirements.
- Excelling in troubleshooting, repairing, and replacing switches, cables, and telecommunication equipment to promptly address any disruptions to network infrastructure.
- Developed and nurtured strong connections with clients to ensure effective communication and comprehension of their IT needs.
- Conducted comprehensive client training sessions to enhance utilization and upkeep of IT systems, promoting optimum integration benefits
- Efficiently maintained accurate documentation of hardware setups, installations, and troubleshooting methods for seamless support and system upgrades.
- Executed pre-deployment setups, working closely with clients to understand their specific needs and requirements before the installation phase.
Education
Post-Graduate Certificate - Global Hospitality Business Development
Seneca College
08.2023
Post-Graduate Certificate - Global Hospitality Sustainable Leadership
Seneca College
12.2022
Bachelor's Degree - International Business & Hospitality Management
Sichuan University
06.2021
Skills
- Advanced MS Office Suite knowledge
- Project management
- Status Reporting
- Spreadsheet Tracking
- Multiple Priorities Management
- Relationship Building and Customer Service
- Workload Management
- Forecasting
- IT Systems and Infrastructure
- Project tracking
- Design Development and Implementation
- IT Hardware & Software Installation
Certification
- Smart Serve Ontario, 03/01/23, 03/01/28, 230302057503
- Worker Health and Safety Awareness, 10/11/22, Ontario Ministry of Labour, Training and Skills Development
- Working at Heights, 07/07/23, 07/07/26, DT131129
Accomplishments
- Led multiple significant projects budgeting over $200,000 as a Project Coordinator, overseeing the entire project lifecycle from planning and design to seamless implementation and execution. Collaborated with well-known commercial businesses, achieving successful project completion within a remarkable five-month time frame.
- Reporting directly to the B2B Manager, successfully built and maintained robust relationships within the B2B sector, contributing to a 15% increase in client satisfaction over an eight-month period.
- Functioned as a hands-on liaison for B2B clients, effectively monitoring orders, providing proactive support, and conducting regular calls, contributing to a 30% increase in order accuracy.
- Successfully managed documentation and audits to ensure compliance with regulatory frameworks, resulting in a 100% accuracy rate and adherence to industry standards.
- Traveled extensively throughout Ontario, including overnight stays, to provide in-person support, reinforcing client relationships and strengthening business connections.
References
References available upon request.
Timeline
Customer Service Representative
LCBO - Store 0637
11.2023 - Current
Project Coordinator
Dream Integration Inc
06.2023 - Current
Project Assistant
Kalex Equipment Services
06.2021 - 07.2023
Post-Graduate Certificate - Global Hospitality Business Development
Seneca College
Post-Graduate Certificate - Global Hospitality Sustainable Leadership
Seneca College
Bachelor's Degree - International Business & Hospitality Management
Sichuan University
Similar Profiles
Anthony SeifAnthony Seif
Musical Instrument & Events Support Specialist at Drummers Dream and Dream MusicMusical Instrument & Events Support Specialist at Drummers Dream and Dream Music
Chen ChenChen Chen
Driver and Warehouse Management at Dream Himax&Dream FeverDriver and Warehouse Management at Dream Himax&Dream Fever
Emma HankinsEmma Hankins
Kennel Technician at Dream A Dream DachshundsKennel Technician at Dream A Dream Dachshunds
Israel TullIsrael Tull
Sports Coordinator at YMCA Scabrorough Town CentreSports Coordinator at YMCA Scabrorough Town Centre
Mereena SebastianMereena Sebastian
CUSTOMER SERVICE ASSOCIATE at WalmartCUSTOMER SERVICE ASSOCIATE at Walmart