Summary
Overview
Work History
Education
Skills
Training And Certificates
Volunteering And Freelancing
References
Languages
Timeline
CustomerServiceRepresentative

Asif Nazir

Calgary,AB

Summary

More than 20 years of experience working with community-based socio-economic development initiatives through the provision of advisory, mobilization, counselling, mentorship, team building, linkages & capacity building, financial and pathfinding support to prospective target groups for the establishment of micro, medium and large-scale development, nonprofit and humanitarian projects. Skilled community development professional experienced in social media communications outreach. Graduate in Economics. Master of Arts in Sociology. Experience working in diverse teams speaking English, Urdu, Punjabi and Hindi.

Overview

27
27
years of professional experience

Work History

Manager -Client Support

Trans Country Immigration Services
12.2022 - Current
  • Working closely with new comers, refugees and immigrants to assist them in settlement
  • Learn and adopt new ways of settlement with a heavy focus on client satisfaction
  • Providing information & assistance to clients regarding document procedures
  • Updating database & utilizing case preparation/management tools effectively & efficiently
  • Working with clients to gather necessary information & documentation in a timely manner
  • Setting up & maintain filing systems & controlling confidential material
  • Prepare forms letters & other documents, finalize and schedule meetings with clients
  • Finalizing documents after review by RCIC.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Program Coordinator

Canadian Red Cross.(HELP)
06.2022 - 12.2022
  • Created and enforced programming standards to maintain compliance with regulatory requirements.
  • Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
  • Identified issues, analyzed information and provided solutions to problems.
  • Implement Red Cross emergency management response plans within various communities in disaster affected areas
  • Ensure emergency preparedness activities in an all-hazards approach with particular emphasis on risks relevant to the assigned geographical regions
  • Play a responsible role during local, provincial and national emergency responses as required.

Assistant Manager of Operations

Canadian Pizza Unlimited
06.2017 - 08.2019
  • Developed sales strategies to expand client pool and business traffic to optimize profitability
  • Collaborate with staff to ensure timely delivery of information
  • Handled the company’s correspondence and managed incoming and outgoing mail
  • Managed extensive social media knowledge to promote the company's mission
  • Communicated with the team to assess the effectiveness of the company's goals
  • Met sales goals by training, motivating, mentoring and providing feedback
  • Recruited and trained new employees and provided ongoing training
  • Ensured high levels of customer satisfaction through excellent service.

Executive Director

Poonch Land Pvt. Limited
03.2014 - 11.2016
  • Spearheaded all operations and fiscal resources
  • Hire, develop and motivate a team of dedicated employees
  • Developed and established targets for clients, communities, providers engagement, and net operating profit
  • Built relationships and welcome feedback for goal achievement and continuous improvement from employees, customers, and community groups
  • Established strong relationships and coordination among community groups, external vendors and government line agencies
  • Executed policies and procedures as required by the company
  • Provided information and required support to connect prospective community groups and providers, interested in establishing their businesses
  • Engaged local communities and stakeholders in their efforts to promote and facilitate local economic development programs in their areas
  • Developed and implemented stakeholders ‘engagements, communication and marketing strategies for the effective implementation of various projects
  • Identified relevant partners and developed coordination mechanism to collaboratively identify and manage multiple community economic development projects
  • Established relationships and trust with relevant entrepreneurs, government departments and different NGOs through interactive communication and linkages
  • Assessed client needs and assist with navigating various service providers & programs
  • Coached community organizations and business clients in accessing programs and resources for implementation and improvements of economic development projects
  • Assisted with capacity-building initiatives including training, webinar, and workshops
  • Provided general business guidance for business start-ups and existing entrepreneurs
  • Conducted different MEAL activities.

Sr. Manager Business Development

JK communication pvt. Limited
10.2012 - 02.2014
  • Developed work plan and prepared estimated targets for assigned Franchises
  • Hired and developed a team of sales, marketing, and operations to serve the target market
  • Developed sales, leadership, and negotiation skills of the team and engage them with assigned areas for serving small to medium-sized businesses with cost-effective telecommunication
  • Demonstrated expertise in customer support, services delivery, promotions, and policies
  • Managed a portfolio of core clients and followed up with customer nurturing procedures
  • Performed inventory counts on all store at the month's end and reconciled any discrepancies
  • Provided excellent customer services and consistent support to customers
  • Designed and distributed promotional materials such as pamphlets and brochures.

Community Development Coordinator

Banjosa Rural development organization
07.2011 - 10.2012
  • Assisted the management with project planning, implementation, reporting and evaluations
  • Implemented the projects at the field level to strengthen community development activities and economic analysis of project interventions
  • Ensured a participatory approach is followed and that interventions are consistent with a Community Development best practice
  • Undertaken an overall assessment of the present status of institutions development, community capacity building and linkages development activities
  • Assessed the status of group formation, savings accumulation and investment, market access, training & demonstration on the livelihoods of the community as a whole, focusing on gender equity, and suggest future actions by the organization to enhance sustainability
  • Planned, implemented, monitored and supervised the implementation of the Community development programs of the organization
  • Undertaken an outline SWOT analysis of a sample of existing farmers’ non-formal groups
  • Assist in the interpretation of results of the SWOT analysis and the development of practical recommendations for implementation
  • Reviewed the use of cost share activities and their likely impact on establishing self-reliance for the project beneficiaries in the community
  • Suggested methods that can assist in ensuring the most disadvantaged project beneficiaries properly participate in this intervention
  • Developed and conduct a Training of Trainers program, taking into account the present structure of groups and activities on up-to-date techniques of community & gender development, savings utilization, group dynamics, Social Mobilization and Empowerment.

Gender- Sensitive Community Mobilizer

AJK- Community Development Program
11.2006 - 06.2011
  • Established and maintained partnerships with key stakeholders including local and municipal governments and agencies, INGOs, local support organizations as well as community leaders in a continuous effort to enhance program capacity
  • Mobilized and organize local communities to participate in socio- economic development initiatives
  • Assisted government agencies and NGOs in the mobilization of their resources through local community organizations for their effective utilization and maximizing benefits to population
  • Facilitated local communities in need identification, assessment, and prioritization
  • Participated in community initiatives and empower women and youth groups to build strong inter-community dialogue and leadership
  • Developed and published material to educate community organizations regarding local governance, planning, and implementation of development activities
  • Implemented and managed SMEs development projects through the provision of matching grants, technical advice, training, and access to financial resources
  • Provided supervision & support to other team members in the district office & field units
  • Developed and published material to educate community organization members regarding local governance, planning, and implementation of development activities
  • Prepared records of the loans and maintained MIS and progress reports of the program.

Community Mobilizer

Action Aid
12.2005 - 11.2006
  • Incorporated all aspects of the project' initiatives and volunteer management cycle to build strong teams, lead team meetings and other volunteer activities
  • Implemented and lead programmatic volunteer engagement through regular communication, activities and informal recognition
  • Supported centrally managed engagement activities including those developed by the volunteer engagement and experience (VEE) Manager
  • Lead and supported all response activities including activation, duration, and demobilization
  • Reprioritized as needed to balance response and non-response duties
  • Motivated local communities to form community organization at the village level
  • Collected the socio-economic data for village development groups
  • Organized Community Management Skills Trainings (CMSTs) for community activists
  • Assisted local communities to develop their Village Develop Plans (VDPs).

Credit & Enterprise Development Associate

National Rural Support Program
07.1997 - 06.2001
  • Supported field teams to engage community organizations in the identification and assessment of their financial needs and planning of programs for addressing those needs
  • Supported community mobilizers in the implementation and management of RCED program
  • Coordinated and provided credit management trainings to community activists to manage their credit program at community level
  • Prepared updated records of the disbursed loans and recoveries, developed and maintained MIS and progress reports of the program
  • Assisted Regional Program Manager in daily operations of the program by providing required assistance related to credit and enterprise development portfolio.

Education

Diploma In Business Administration - HRM, Accounting

AGA Academy
Calgary, AB

Master Of Arts - Sociology

Mohi Ud Din Islamic University
Islamabad
07.2012

Bachelor In Arts - Economics , Statistics

University of AJK
Muzaffarabad
08.2001

Skills

planning

execution

Management

Team building

social media and IT

Leadership

Mentorship

Training And Certificates

  • Diversity, inclusion and belonging.
  • Project management for development professionals.
  • Public relation foundation.
  • Project management Essentials.
  • Team building specialty certification.
  • Skill Enhancement in community development.
  • Project Proposal & report writing.
  • Grass root planning and implementation.
  • Enterprise development and micro finance.
  • Gender mainstreaming and development.
  • Crisis anticipation and actions.

Volunteering And Freelancing

  • ERT Responder- Canadian Red Cross
  • Community Management Trainer- Trained different local support organizations and NGOs.
  • Independent monitor-WHO (DEWS And EPI), Health Department AJK for more than 20 post campaign monitoring.
  • Team leads -Agha Khan university- Post campaign impact monitoring study of US-AID (multi nutrition project).
  • Member BOD – Chinar Kashmir Community Foundation, Calgary AB.
  • Volunteers ‘coordinator & mentor- Action Aid (UK)- 2005 earthquake in AJK.

References

Furnished upon request.

Languages

English
Full Professional
Hindi
Full Professional
Urdu
Native or Bilingual
Punjabi
Professional Working

Timeline

Manager -Client Support

Trans Country Immigration Services
12.2022 - Current

Program Coordinator

Canadian Red Cross.(HELP)
06.2022 - 12.2022

Assistant Manager of Operations

Canadian Pizza Unlimited
06.2017 - 08.2019

Executive Director

Poonch Land Pvt. Limited
03.2014 - 11.2016

Sr. Manager Business Development

JK communication pvt. Limited
10.2012 - 02.2014

Community Development Coordinator

Banjosa Rural development organization
07.2011 - 10.2012

Gender- Sensitive Community Mobilizer

AJK- Community Development Program
11.2006 - 06.2011

Community Mobilizer

Action Aid
12.2005 - 11.2006

Credit & Enterprise Development Associate

National Rural Support Program
07.1997 - 06.2001

Diploma In Business Administration - HRM, Accounting

AGA Academy

Master Of Arts - Sociology

Mohi Ud Din Islamic University

Bachelor In Arts - Economics , Statistics

University of AJK
Asif Nazir