More than 20 years of experience working with community-based socio-economic development initiatives through the provision of advisory, mobilization, counselling, mentorship, team building, linkages & capacity building, financial and pathfinding support to prospective target groups for the establishment of micro, medium and large-scale development, nonprofit and humanitarian projects. Skilled community development professional experienced in social media communications outreach. Graduate in Economics. Master of Arts in Sociology. Experience working in diverse teams speaking English, Urdu, Punjabi and Hindi.
Overview
27
27
years of professional experience
Work History
Manager -Client Support
Trans Country Immigration Services
12.2022 - Current
Working closely with new comers, refugees and immigrants to assist them in settlement
Learn and adopt new ways of settlement with a heavy focus on client satisfaction
Providing information & assistance to clients regarding document procedures
Updating database & utilizing case preparation/management tools effectively & efficiently
Working with clients to gather necessary information & documentation in a timely manner
Setting up & maintain filing systems & controlling confidential material
Prepare forms letters & other documents, finalize and schedule meetings with clients
Finalizing documents after review by RCIC.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Program Coordinator
Canadian Red Cross.(HELP)
06.2022 - 12.2022
Created and enforced programming standards to maintain compliance with regulatory requirements.
Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
Identified issues, analyzed information and provided solutions to problems.
Implement Red Cross emergency management response plans within various communities in disaster affected areas
Ensure emergency preparedness activities in an all-hazards approach with particular emphasis on risks relevant to the assigned geographical regions
Play a responsible role during local, provincial and national emergency responses as required.
Assistant Manager of Operations
Canadian Pizza Unlimited
06.2017 - 08.2019
Developed sales strategies to expand client pool and business traffic to optimize profitability
Collaborate with staff to ensure timely delivery of information
Handled the company’s correspondence and managed incoming and outgoing mail
Managed extensive social media knowledge to promote the company's mission
Communicated with the team to assess the effectiveness of the company's goals
Met sales goals by training, motivating, mentoring and providing feedback
Recruited and trained new employees and provided ongoing training
Ensured high levels of customer satisfaction through excellent service.
Executive Director
Poonch Land Pvt. Limited
03.2014 - 11.2016
Spearheaded all operations and fiscal resources
Hire, develop and motivate a team of dedicated employees
Developed and established targets for clients, communities, providers engagement, and net operating profit
Built relationships and welcome feedback for goal achievement and continuous improvement from employees, customers, and community groups
Established strong relationships and coordination among community groups, external vendors and government line agencies
Executed policies and procedures as required by the company
Provided information and required support to connect prospective community groups and providers, interested in establishing their businesses
Engaged local communities and stakeholders in their efforts to promote and facilitate local economic development programs in their areas
Developed and implemented stakeholders ‘engagements, communication and marketing strategies for the effective implementation of various projects
Identified relevant partners and developed coordination mechanism to collaboratively identify and manage multiple community economic development projects
Established relationships and trust with relevant entrepreneurs, government departments and different NGOs through interactive communication and linkages
Assessed client needs and assist with navigating various service providers & programs
Coached community organizations and business clients in accessing programs and resources for implementation and improvements of economic development projects
Assisted with capacity-building initiatives including training, webinar, and workshops
Provided general business guidance for business start-ups and existing entrepreneurs
Conducted different MEAL activities.
Sr. Manager Business Development
JK communication pvt. Limited
10.2012 - 02.2014
Developed work plan and prepared estimated targets for assigned Franchises
Hired and developed a team of sales, marketing, and operations to serve the target market
Developed sales, leadership, and negotiation skills of the team and engage them with assigned areas for serving small to medium-sized businesses with cost-effective telecommunication
Demonstrated expertise in customer support, services delivery, promotions, and policies
Managed a portfolio of core clients and followed up with customer nurturing procedures
Performed inventory counts on all store at the month's end and reconciled any discrepancies
Provided excellent customer services and consistent support to customers
Designed and distributed promotional materials such as pamphlets and brochures.
Community Development Coordinator
Banjosa Rural development organization
07.2011 - 10.2012
Assisted the management with project planning, implementation, reporting and evaluations
Implemented the projects at the field level to strengthen community development activities and economic analysis of project interventions
Ensured a participatory approach is followed and that interventions are consistent with a Community Development best practice
Undertaken an overall assessment of the present status of institutions development, community capacity building and linkages development activities
Assessed the status of group formation, savings accumulation and investment, market access, training & demonstration on the livelihoods of the community as a whole, focusing on gender equity, and suggest future actions by the organization to enhance sustainability
Planned, implemented, monitored and supervised the implementation of the Community development programs of the organization
Undertaken an outline SWOT analysis of a sample of existing farmers’ non-formal groups
Assist in the interpretation of results of the SWOT analysis and the development of practical recommendations for implementation
Reviewed the use of cost share activities and their likely impact on establishing self-reliance for the project beneficiaries in the community
Suggested methods that can assist in ensuring the most disadvantaged project beneficiaries properly participate in this intervention
Developed and conduct a Training of Trainers program, taking into account the present structure of groups and activities on up-to-date techniques of community & gender development, savings utilization, group dynamics, Social Mobilization and Empowerment.
Gender- Sensitive Community Mobilizer
AJK- Community Development Program
11.2006 - 06.2011
Established and maintained partnerships with key stakeholders including local and municipal governments and agencies, INGOs, local support organizations as well as community leaders in a continuous effort to enhance program capacity
Mobilized and organize local communities to participate in socio- economic development initiatives
Assisted government agencies and NGOs in the mobilization of their resources through local community organizations for their effective utilization and maximizing benefits to population
Facilitated local communities in need identification, assessment, and prioritization
Participated in community initiatives and empower women and youth groups to build strong inter-community dialogue and leadership
Developed and published material to educate community organizations regarding local governance, planning, and implementation of development activities
Implemented and managed SMEs development projects through the provision of matching grants, technical advice, training, and access to financial resources
Provided supervision & support to other team members in the district office & field units
Developed and published material to educate community organization members regarding local governance, planning, and implementation of development activities
Prepared records of the loans and maintained MIS and progress reports of the program.
Community Mobilizer
Action Aid
12.2005 - 11.2006
Incorporated all aspects of the project' initiatives and volunteer management cycle to build strong teams, lead team meetings and other volunteer activities
Implemented and lead programmatic volunteer engagement through regular communication, activities and informal recognition
Supported centrally managed engagement activities including those developed by the volunteer engagement and experience (VEE) Manager
Lead and supported all response activities including activation, duration, and demobilization
Reprioritized as needed to balance response and non-response duties
Motivated local communities to form community organization at the village level
Collected the socio-economic data for village development groups
Organized Community Management Skills Trainings (CMSTs) for community activists
Assisted local communities to develop their Village Develop Plans (VDPs).
Credit & Enterprise Development Associate
National Rural Support Program
07.1997 - 06.2001
Supported field teams to engage community organizations in the identification and assessment of their financial needs and planning of programs for addressing those needs
Supported community mobilizers in the implementation and management of RCED program
Coordinated and provided credit management trainings to community activists to manage their credit program at community level
Prepared updated records of the disbursed loans and recoveries, developed and maintained MIS and progress reports of the program
Assisted Regional Program Manager in daily operations of the program by providing required assistance related to credit and enterprise development portfolio.
Education
Diploma In Business Administration - HRM, Accounting
AGA Academy
Calgary, AB
Master Of Arts - Sociology
Mohi Ud Din Islamic University
Islamabad
07.2012
Bachelor In Arts - Economics , Statistics
University of AJK
Muzaffarabad
08.2001
Skills
planning
execution
Management
Team building
social media and IT
Leadership
Mentorship
Training And Certificates
Diversity, inclusion and belonging.
Project management for development professionals.
Public relation foundation.
Project management Essentials.
Team building specialty certification.
Skill Enhancement in community development.
Project Proposal & report writing.
Grass root planning and implementation.
Enterprise development and micro finance.
Gender mainstreaming and development.
Crisis anticipation and actions.
Volunteering And Freelancing
ERT Responder- Canadian Red Cross
Community Management Trainer- Trained different local support organizations and NGOs.
Independent monitor-WHO (DEWS And EPI), Health Department AJK for more than 20 post campaign monitoring.
Team leads -Agha Khan university- Post campaign impact monitoring study of US-AID (multi nutrition project).
Member BOD – Chinar Kashmir Community Foundation, Calgary AB.
Volunteers ‘coordinator & mentor- Action Aid (UK)- 2005 earthquake in AJK.
References
Furnished upon request.
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Native or Bilingual
Punjabi
Professional Working
Timeline
Manager -Client Support
Trans Country Immigration Services
12.2022 - Current
Program Coordinator
Canadian Red Cross.(HELP)
06.2022 - 12.2022
Assistant Manager of Operations
Canadian Pizza Unlimited
06.2017 - 08.2019
Executive Director
Poonch Land Pvt. Limited
03.2014 - 11.2016
Sr. Manager Business Development
JK communication pvt. Limited
10.2012 - 02.2014
Community Development Coordinator
Banjosa Rural development organization
07.2011 - 10.2012
Gender- Sensitive Community Mobilizer
AJK- Community Development Program
11.2006 - 06.2011
Community Mobilizer
Action Aid
12.2005 - 11.2006
Credit & Enterprise Development Associate
National Rural Support Program
07.1997 - 06.2001
Diploma In Business Administration - HRM, Accounting
Detention Service Officer at Serco Immigration Services - Yongah Hill Immigration Detention CentreDetention Service Officer at Serco Immigration Services - Yongah Hill Immigration Detention Centre