Asif Ahmed
Toronto,Canada
Summary
Influential customer service in the industry with strong desire to help guests create memorable experiences. Compassionate client services professional with experience defusing tense situations. Focused on surpassing team goals and delighting guests to encourage repeat business. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
14
14
years of professional experience
Work History
Guest Service Officer
Plaza Premium Lounge
03.2024 - Current
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Inventory Manager
Action Honda
03.2021 - Current
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Created production forecasts and plans based on sales forecasts, historical usage and product trends.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory
Customer Service Associate
knights Inn Hotel
01.2015 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Developed and actualized customer service initiatives to decrease wait times
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
Assistant Sales & Marketing Manager
Biman Bangladesh
01.2010 - 01.2012
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Tourism And Hotel Management
Thompson River University
Kamloops, BC09.2018
Skills
- Guest Relations
- Complaint Handling
- Professional Appearance
- Cross-cultural sensitivity
- Tourism industry knowledge
- Customer Service
- Knowledge of local area
- Strong multitasking
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Arabic
Limited Working
Timeline
Guest Service Officer
Plaza Premium Lounge
03.2024 - Current
Inventory Manager
Action Honda
03.2021 - Current
Customer Service Associate
knights Inn Hotel
01.2015 - 09.2018
Assistant Sales & Marketing Manager
Biman Bangladesh
01.2010 - 01.2012
Bachelor of Arts - Tourism And Hotel Management
Thompson River University
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