Asia West
Stevenson Ranch
Summary
Knowledgeable Human Resource Manager with a background in managing medical operations, streamlining processes and enhancing the patient care experience. Proven ability to lead teams, optimize workflows, and ensure compliance with healthcare regulations. Known for collaborative approach and adaptability in dynamic environments. Skilled in process improvement and resource management with a track record of fostering collaborative environments and maintaining regulatory compliance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Medical Operations Manager
United Sates Air Force
02.2022 - Current
- Coordinated training programs for personnel, enhancing skills and operational effectiveness.
- Supervised daily operations to ensure compliance with healthcare regulations and quality standards.
- Developed and maintained standard operating procedures to uphold quality control measures.
- Established performance metrics for departmental activities, fostering accountability and continuous improvement efforts.
- Facilitated communication between clinical staff and administration, fostering an environment of collaboration and teamwork.
- Promoted a culture of accountability by setting clear expectations for staff performance and providing constructive feedback on areas requiring improvement.
- Led process improvement initiatives resulting in decreased wait times and increased efficiency throughout the clinic''s operations workflow.
- Fostered a positive work environment through effective leadership skills that encouraged professional growth opportunities among team members.
- Mentored twelve junior staff, fostering professional growth and promoting teamwork within units.
- Managed logistics for equipment and supplies worth $1.3 million, optimizing inventory utilization and minimizing waste.
- Assessed individual skills of team and delegated daily tasks based on strengths.
- Analyzed operational data to identify trends, informing strategic decision-making for resource allocation.
- Ensured effective communication across teams, facilitating collaboration on multi-faceted projects.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Championed patient advocacy efforts by actively listening to concerns and ensuring that their needs were addressed in a timely and compassionate manner.
Employee Relations Specialist
USAF
03.2018 - Current
- Coordinated communication between fourteen departments to streamline workflow and enhance productivity.
- Assisted in project management tasks, ensuring timely completion of deliverables and alignment with objectives.
- Mentored 243 staff in best practices, fostering a culture of continuous learning and development.
- Implemented process improvements that reduced operational bottlenecks and enhanced team collaboration.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Supported senior management to make informed decisions, conducting thorough market research.
- Improved organizational culture by planning and executing engaging team-building events.
- Mediated discussions between leadership and subordinates in attempt to reconcile differences.
- Supported change management initiatives within the organization by facilitating clear communication channels between employees at all levels.
- Advised management on best practices for performance reviews and disciplinary actions.
Healthcare Manager
United States Air Force
06.2021 - 02.2022
- Led strategic planning and execution of healthcare initiatives to enhance patient care quality and operational efficiency.
- Developed and implemented policies ensuring compliance with federal regulations and military standards in healthcare delivery.
- Oversaw six staff training programs, fostering professional development and improving team performance in clinical settings.
- Managed $720k budget allocations for healthcare services, optimizing resource utilization while maintaining high service standards.
- Established performance metrics to evaluate staff effectiveness, promoting accountability and continuous improvement within the department.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Fostered a culture of continuous improvement by encouraging ongoing professional development among team members.
- Established and maintained effective communication with staff, physicians and hospital leadership to promote high quality patient care.
Training Manager
USAF
10.2016 - 06.2021
- Coordinated training schedules, ensuring optimal resource allocation and participant engagement for 1.1K students.
- Evaluated student performance metrics to identify areas for curriculum improvement.
- Facilitated communication between instructors and administration to streamline course operations.
- Mentored four new instructors, fostering a collaborative learning environment for staff development.
- Analyzed feedback from students and educators to refine course delivery methods.
- Oversaw compliance with accreditation standards, maintaining quality assurance in programs.
- Led initiatives to integrate technology into coursework, improving accessibility and engagement.
- Facilitated professional development workshops for fellow educators, sharing expertise in course management and instructional design.
- Coordinated guest lectures from industry experts, exposing learners to diverse perspectives within the field of study.
- Promoted inclusion by adapting instructional approaches to accommodate diverse learning styles among students.
- Integrated real-world examples into lessons, helping students connect concepts to tangible applications outside the classroom.
- Conducted comprehensive assessments to measure student understanding and adjust instructional approaches accordingly.
- Enhanced course content through regular evaluation and feedback from students, ensuring relevance and effectiveness.
- Participated in department meetings regarding curriculum updates or revisions necessary for continued improvement.
- Implemented project-based learning activities that encouraged collaboration while strengthening problem-solving skills.
- Collaborated with colleagues to share best practices and implement innovative teaching strategies across the curriculum.
- Maintained accurate records of student performance data, utilizing insights to inform future instruction and reporting requirements.
- Served as a mentor to new instructors, offering guidance on effective teaching techniques and classroom management strategies.
- Provided timely feedback on assignments, empowering students to make improvements in their coursework.
- Managed course logistics, ensuring smooth delivery of materials, resources, and assessment tools for optimal learning experiences.
- Developed targeted interventions for struggling students, addressing knowledge gaps to promote academic achievement.
- Developed strong relationships with learners, fostering a positive learning environment that promoted success.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Education
MBA - Business Administration And Management
American Public University
Charles Town, WV01-2019
Bachelor of Science - Psychology
University of Maryland Global Campus
Hyattsville, MD01-2015
Associate of Applied Science - Health Sciences
Air University
Montgomery, AL01-2013
Skills
- Leadership excellence
- Organizational leadership
- Personnel supervision
- Personnel management
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Safety management
Timeline
Medical Operations Manager
United Sates Air Force
02.2022 - Current
Healthcare Manager
United States Air Force
06.2021 - 02.2022
Employee Relations Specialist
USAF
03.2018 - Current
Training Manager
USAF
10.2016 - 06.2021
MBA - Business Administration And Management
American Public University
Bachelor of Science - Psychology
University of Maryland Global Campus
Associate of Applied Science - Health Sciences
Air University