CHRISTINA LIGHTELL
Los Angeles
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
10.2025 - Current
- Facilitated patient scheduling, ensuring optimal appointment management and reduced wait times.
- Coordinated patient intake processes, enhancing data accuracy and improving service efficiency.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Process patient payments, outstanding balances, and financial agreements with accuracy and compliance.
- Maintain and update confidential records, treatment authorizations and documentation following HIPAA standards.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Administrative Analyst
One Federal Solution
01.2022 - 07.2025
- Communicated professionally with government personnel and internal departments in a fast-paced, high-volume environment.
- Conducted personnel background research and verified compliance with federal security and clearance standards.
- Reviewed and analyzed personnel forms, reports, and emails for accuracy; resolved discrepancies efficiently.
- Collaborated with building management staff for badge and access coordination.
- Maintained confidential data entry into multiple secure systems.
- Demonstrated attention to detail, organizational skills, and a high level of customer service.
Administrative Assistant – Patient Services
AIM for Wellness
07.2017 - 03.2020
- Scheduled appointments and managed physician calendars using an electronic health record system.
- Assisted patients with intake paperwork, outcome measures, and insurance-related questions.
- Explained copays, deductibles, and coinsurance for urgent care visits.
- Maintained patient databases, sorted mail, and accepted deliveries.
- Handled calendar management, mass mailings, filing, and front desk operations.
- Provided friendly, efficient support to patients, visitors, and internal staff.
CUSTOMER SERVICE REPRESENTATIVE
LA City Youth Organization
01.2011 - 11.2019
- Greeted and directed clients, resolved customer complaints, and ensured proper routing to departments.
- Registered clients for programs and maintained accurate database entries.
- Collected and tracked cash payments daily; reconciled and logged reports using Excel.
- Created cost distribution reports and drafted official correspondence.
- Supported office operations and assisted department leads with administrative duties.
Education
B.S. - Cybersecurity
Southern New Hampshire University
04-2027
Skills
- Appointment Scheduling & Calendar Management
- Interdepartmental Coordination
- Microsoft Word, Excel, Outlook
- Electronic Health Record (EHR) Systems
- Data Entry & Report Review
- Excellent Interpersonal Communication
- Organizational & Time Management
- Problem-Solving & Adaptability
- Professionalism in High-Volume Settings
- Payment processing
- Data accuracy verification
- Administrative support
- Financial reconciliation
- Communication skills
- Time management skills
Timeline
Patient Service Specialist
Select Physical Therapy
10.2025 - Current
Administrative Analyst
One Federal Solution
01.2022 - 07.2025
Administrative Assistant – Patient Services
AIM for Wellness
07.2017 - 03.2020
CUSTOMER SERVICE REPRESENTATIVE
LA City Youth Organization
01.2011 - 11.2019
B.S. - Cybersecurity
Southern New Hampshire University