Asia Franks
Colton
Summary
Dynamic customer service professional with a proven track record at Sunshine Tax Service, excelling in complaint resolution and team leadership. Adept at utilizing CRM software and Zendesk to enhance customer satisfaction. Recognized for maintaining composure in high-pressure situations while delivering tailored solutions to meet client needs.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kenoco Logistics
01.2020 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Team Lead
Sunshine Tax Service
03.2019 - 01.2020
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Took cash and credit card payments via phone, in person, and through email.
Education
High School Diploma -
West Valley High School
Hemet, CA05-2014
Skills
- Complaint resolution
- Account updating
- Scheduling
- Live chat support
- Zendesk
- Problem resolution
- CRM Software
- Sales force
- Call documentation
- Genysis
- Citrix
- Google suite
- Microsoft teams
Timeline
Customer Service Representative
Kenoco Logistics
01.2020 - Current
Customer Service Team Lead
Sunshine Tax Service
03.2019 - 01.2020
High School Diploma -
West Valley High School
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