Personable, take charge professional with over 7 years of experience in the hospitality industry with VIP hosting,customer service and sales. Excels at managing multiple priorities in fast paced environments. Well versed in motivating teams and individuals to achieve goals and objectives. A motivated, disciplined individual who works to the highest standards.
Overview
9
9
years of professional experience
Work History
VIP Host
HWood Group
01.2024 - Current
Greeted and welcomed guests in a friendly manner.
Performed opening and closing procedures according to company standards.
Maintained high customer service standards during fast-paced operations.
Lead VIP Host, Bottle Server
WEHO Nightlife (AOD, PH Day Club, Murano, Ballet)
03.2017 - 05.2023
Adhered to sales contract agreements and high-quality service delivery by coordinating with in house team and leveraging productive and open client communications
Mastered menu knowledge, allowing for accurate order-taking and speedy service.
Increased overall sales by upselling premium bottles, mixers, and additional services.
Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
Streamlined reservation processes for increased efficiency, leading to improved customer satisfaction ratings.
Coordinated effectively with security personnel to safeguard the well-being of VIP guests during high-profile events.
Receptionist / Intake Specialist
The Cochran Firm
06.2018 - 07.2020
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
Screened calls and emails and responded accordingly to support executive correspondence
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
Managed the processes of onboarding new clients and evaluating incoming streams of claims.
Coordinator, Public Relations and Marketing
Lexus Of Beverly Hills
11.2015 - 02.2017
Tracked records, filed documents and maintained communication between clients to manage office activities
Maintained and updated media contact lists and databases for ease of access
Helped plan and execute private, company, and client events.