Ayesha Khan
Brantford
Summary
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
5
5
years of professional experience
Work History
Team Member
Tim Hortons
03.2021 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
International Student Mentor
Wilfrid Laurier University
06.2022 - 05.2023
- Responsible for representing the interests and needs of the diverse international student community with over 500+ international students across 15+ countries
- Fostered a sense of belonging and support across students resulting in 30% increase in their academics and overall experience within the university
- Developed and executed comprehensive orientation programs which led to 70% increase in student satisfaction
- Coordinated cultural events to promote equity, cross-cultural understanding and interaction leading to 40% reduction in stress, anxiety and mood disturbances
- Educated and disciplined students on the culture of Laurier university, promoted safety practices while demonstrating 10 prominent ways to indulge healthy habits and sustaining mental fitness
- Exceeded ability to build strong relationships with peers through active listening and providing emotional support and solving housing problems for international students
- Managed online databases containing important documents pertaining to international student affairs which generated to 15% decrease in appointment processing times.
Front Desk Receptionist
Days Inn Hotel
05.2020 - 12.2021
- Ensured a seamless and positive experience for guests, while handling smooth check-ins and checkouts, providing information and assistance and also managing guest inquires using CRM method which led to overall increase of $4000 in a weekly revenue
- Successfully handled various challenging situations using problem solving skills and active listening which resulted in 10% deductions of guest complaints.
Medical Administrative Assistant
Cenpro pharmacy
11.2019 - 04.2020
- Provided welcoming and empathetic patient care, resulting in a 20% increase in patient satisfaction scores, while efficiently collecting medical information and verifying insurance details, contributing to a 15% reduction in appointment processing times
- Maintained electronic health records that generated 80% results in accuracy, security and compliance with healthcare regulations
- Communicated test results, appointment reminders, and post-visit instructions to patients bringing about 25% lesser chance of health issues in future.
Education
Bachelor of Arts (B.A.) in Psychology Candidate -
Wilfrid Laurier University
01.2024
Skills
- Analytical thinking
- Effective communication
- Mindful techniques
- Attention to detail
- Microsoft Office/Word
- Abuse Identification
- Recovery Support Services
- Client Needs Assessment
- Crisis Support
- Attention to Detail
- Customer Service
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Volunteer Experience
- Child Care Provider, City of Brantford, Brantford, ON, 09/01/22, 01/01/23
- Executive Director, World University Service of Canada, Brantford, ON, 04/01/20, 09/01/22
- Teaching and Research Assistant, Keatsway Public School, Brantford, ON, 09/01/21, 01/01/22
References
References available upon request
Timeline
International Student Mentor
Wilfrid Laurier University
06.2022 - 05.2023
Team Member
Tim Hortons
03.2021 - 05.2024
Front Desk Receptionist
Days Inn Hotel
05.2020 - 12.2021
Medical Administrative Assistant
Cenpro pharmacy
11.2019 - 04.2020
Bachelor of Arts (B.A.) in Psychology Candidate -
Wilfrid Laurier University
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