Ashwini Saindane

Promoted high customer satisfaction by resolving issues with expert, friendly service. Also, analyzed feedback from surveys to determine areas needing improvement for future projects.
Provided outstanding service during face-to-face and telephone interactions with customers, and worked collaboratively in teams to increase overall productivity in the workplace. Always ensured timely completion of tasks by managing time efficiently. Applied advanced technical expertise to diagnose complex problems, and implement solutions.

Provided frontline customer support by answering incoming calls related to product and service transactions.
Managed customer inquiries, ensuring accurate information was communicated regarding products and services.
Collaborated with internal teams to guarantee successful and timely solution delivery based on client requirements.

Metadata analysis for the product, as per client request, involves managing metadata (using tools like MSB, SAP GUI 720-MM, and MDM tool) in order to get the various formats of the product (movies/TV series) ready for sale over several territories.
Client name: Warner Bros.