Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashwini Prabhu

Sault Ste. Marie

Summary

To put my talent to the optimum utilization and keep updating my professional skills which would ensure my growth along with the company’s growth. STRENGTHS: Excellent team player, motivator with a high level of interpersonal skills, communication skills, positive attitude and a strong sense of commitment to deliverables. Management of people and planning, problem solving capability, decision making ability and handling pressure in crunch situation. Quick leaner.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Business Consultant

Tech Mahindra
12.2018 - 03.2023
  • Lead on the creation, implementation and monitoring of an effective Governance & quality assurance framework
  • Implement the Governance & quality assurance framework
  • Ensure all communications are clear, effective and appropriately targeted
  • Finalizes process flows and process assets and facilitating process definition
  • Finalizes service management process architecture and process assets
  • Co-ordinates with team to provide the right inputs for process definitions
  • Ensure Stakeholder management of process owner/Managers
  • Escalating issues related to respective project/work stream to the engagement team
  • SAM consultant:
  • Identify savings opportunities for renewals, software licensing, and services
  • Manage contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings
  • Collect information for budgeting, software compliance & inventory, contract summaries, and cost comparisons
  • Prepare Compliance report to analyze the purchased versus installed software’s and licenses
  • Communicate through email, individual interview, group meetings, and presentations to end users, management, developers, and vendors
  • Change & Release Management
  • Setting up change management for project Nespresso – Nestle entity
  • Change management experience, including communications, engagement, and behavioral and cultural change
  • Change experts work on CAB requests, look for the appropriate approvers and seek approval for the requests
  • Validate the approval for each request and move it to the implementation phase
  • Validate all the tasks for the requests in implementation phase
  • Attending the GO/NOGO project calls
  • ITSM Development Reporting
  • Development Reporting for project Thomson Reuters
  • Work on JIRA tool, pull reports and relevant data for the given assets
  • Monthly report and Biweekly report
  • Followed by Metrics Management and metrics reporting
  • Preparation of Decks for all the given reporting
  • Governance deck as well.

Senior Business Analyst (Project & Change Management Consultant)

VMware
11.2016 - 06.2018
  • Have been supporting and executing day-to-day activities related to various global programs (VMware Projects) and operations
  • Understand business strategy and program/project objectives
  • Requirements gathering on assigned projects to understand the project scope
  • Understand the project milestone and work towards the plan
  • Create the overall change management strategy
  • Design and implement change management deliverables (Readiness Calls, stakeholder's assessment, impact assessment, communications, training plan)
  • Integrate change management activities into project plan
  • Partner with Project Managers to deliver change plan
  • Communicate with stakeholders to ensure buy in and gain commitment
  • Manage relationships and coordinate work between different teams at different locations
  • Lead the training logistics and if required deliver trainings at the preferred time zone
  • Communicate with the project survey and prepare a project dashboard.

Hewlett-Packard
08.2007 - 10.2015

Team Lead

COMPUTER SERVICES LTD
01.2014 - 01.2015
  • FUZZY SYSTEM APPLICATIONS FOR IDENTIFICATION OF WEAK BUSES IN POWER SYSTEMS
  • This Project was authorized by SATYAM, : - SCCM Version 2012 Upgrade across Asia/AMET
  • Roles & Responsibility: - Project Initialization and governance set up
  • Project Kickoff with Client Counterpart and ongoing Project meeting
  • Project execution and Periodic reporting
  • Title: To bring Remedy CMDB and SM9 CMDB(ESL) on the same platform
  • Roles & Responsibility: - Need to regulate this mismatch by continuous follow up and updating of remedy CMDB
  • Validate the CI Status with Technical, Process and Business owner of the Server
  • Involve Configuration management team to update UL-Database
  • Gifts & Courtesies tool
  • Roles & Responsibility: - Project Initialization and governance set up
  • Project Kickoff with Client Counterpart and ongoing Project meeting
  • Delivered training and created eLearning Videos for the Project
  • Project execution and Periodic reporting
  • Dashboard
  • Title: - Workday
  • Roles & Responsibility: - Project Initialization and governance set up
  • Project Kickoff with Client Counterpart and ongoing Project meeting
  • Training Logistics delivered training and created eLearning Videos for the Project
  • Project execution and Periodic reporting
  • Dashboard
  • Title: - New Revenue Standard (NRS)
  • Roles & Responsibility: - New accounting Revenue Standard defined and implemented with Customers
  • Project Initialization and governance set up
  • Project Kickoff with Client Counterpart and ongoing Project meeting
  • Partner across coalition to support transition, using Change Management accelerator tools to equip business for the change
  • High impacted teams notified
  • Training Logistics delivered training and created eLearning Videos for the Project
  • Project execution and Periodic reporting
  • Dashboard, Got promoted as a Subject Matter Expert (Wintel admin

01.2012 - 01.2014
  • Promoted from Level 1 agent to Level 2 agent (Was into Service Management roles which includes Incident Management, Escalation Management, Problem Management & Change Management

Change Management Analyst

01.2009 - 01.2012
  • To ensure change initiatives are met for any hardware or software changes or modification
  • Raising Request for Change when needed (Remedy, Service Now)
  • Attending CAB calls and co-coordinating with different change and project managers on any project requirements
  • Prioritizing and responding to Change Requests that meet Customer and Business service delivery requirements
  • Assisted in the development and improvement of Change Management
  • Designation: Subject Matter Expert (Windows)/ Involved in Transition of the Project
  • Mentoring all the call agents
  • Attending Client calls & Escalation calls with customers
  • Was part of a new project Qualcomm which includes part of process transition
  • Set up of new project
  • Worked on .net applications such as Metaframe, IBM framework and Citrix web applications
  • Worked as Trainer: Trained on networking, process knowledge for a classroom training of 20 trainees
  • Designation: Wintel Admin
  • Creating Group Policies and implementation as per standard procedures in Active Directory with Login scripts
  • Create, Modify and Delete User accounts on Active Directory
  • Replication of account details from Forefront Identity Manager to AD
  • Maintenance of Software licenses
  • Running Scripts for EPO Agent Updating
  • Cleaning, deleting and Quarantining affected files
  • AD Replication monitoring and regular server health checks to be performed
  • Provided IT support for monitoring emails and service desk call for wintel platform servers

Technical Support Engineer

HP
08.2007 - 09.2009
  • All the above Roles was within ITIL Framework as per the Organization standards
  • Job Description:
  • Providing technical support on desktops, laptops, Applications and Wide Computer Networks
  • Ensure incidents are progressed through end-to-end case management lifecycle through to a successful resolution according to service level objectives and request RCA to improve business
  • Serving as an active back up for Team Lead’s in their absence, handling Client escalations, providing appropriate analysis for handling end to end escalations
  • Handling weekly Con Calls, Co-coordinating with Resolver groups for immediate resolution of escalated tickets
  • Handled high priority cases with timely action, escalating to the relevant team
  • Clear understanding of service desk fundamentals and the underlying ITIL framework which forms the base for any service industry
  • Maintaining Team reports and gathering team for any kind of team building activities
  • Contribution to knowledge management for the specific role
  • Analyzing documentation defect in cases handled by the team and provide training to the team members with defective cases
  • Mentoring colleagues and customer support agents conduct training if required
  • Experienced in Server Monitoring, Server Administration Technology (L2 Support).

Education

B.E - Electrical and Electronics Engineering

VIsveshwaraiah Technological University

Pre-University - undefined

Yadava Pre-university College

tenth - undefined

B. P. Indian Public School

Skills

  • SKILL SET:
  • Worked on Tools like Service Now, JIRA, OVSC, HP Service Manager, Bridge Clarify, Active Directory, and Safe boot, Remedy (v6 to v8), Remote Desktop, Basics of SAP account management
  • Creation & Deletion of Accounts using Active Directory
  • Server Maintenance for Windows Server 2008, Account Management [Credentials reset] on Linux & Unix Platform
  • Familiar with PMP concepts (PMI)
  • Interested in handling projects related to Cloud technology
  • TECHNICAL SKILLS
  • Server Operating Systems:
  • Solaris 10, Windows 2K, Windows XP, HP UNIX, Windows 7, Windows 10, [Basics of cloud computing]
  • Programming language: Basics of ‘C’&’C’, VB Script
  • Microsoft Applications: All MS Office applications
  • Citrix applications, hosting any applications remotely on a server
  • Good with
  • PowerPoint Presentations
  • Areas of interest
  • Travelling, Trekking, Listening to Music and Playing Badminton
  • Father’s name
  • Late LC Prabhu
  • Mother’s name
  • Mrs Hemavathi Prabhu
  • Mother’s Occupation
  • Bank Employee

Certification

Professional Scrum Certified (PSM) ITIL V4 Foundation Certified ITIL V3 Foundation Certified A+ certified

Timeline

Senior Business Consultant

Tech Mahindra
12.2018 - 03.2023

Senior Business Analyst (Project & Change Management Consultant)

VMware
11.2016 - 06.2018

Team Lead

COMPUTER SERVICES LTD
01.2014 - 01.2015

01.2012 - 01.2014

Change Management Analyst

01.2009 - 01.2012

Hewlett-Packard
08.2007 - 10.2015

Technical Support Engineer

HP
08.2007 - 09.2009

B.E - Electrical and Electronics Engineering

VIsveshwaraiah Technological University

Pre-University - undefined

Yadava Pre-university College

tenth - undefined

B. P. Indian Public School

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Ashwini Prabhu